Резюме Support

Професійні навички

• Accounting
• Business
• Call center
• CIPA
• English
• Excel
• Management
• Romanian
• Sales
• Support
• Promo
• Manager
• Software
• Marketing
• Responsibility
• Invoice
• Computer
• Invoicing
• Statistic
• NIST

Початковий текст

Adress: Chisinau,

27 Mircea cel Batrin avenue, ap.4

tel: 373-79800398

e-mail: Показати контакти

date of birth: ***********

Experience:

October 2020- present

"Proovia LTD" invoicing specialist

• --Preparing invoices for business customers.

• --Monitoring the payments from all the clients. Contacting the clients in case of overduing the invoices.

• --Maintaining and updating the information about all the company clients .

• --Offering the support for clients in case of any invoice issue.

April **************** “Meta systems” Customer success Manager

• --Customer support, providing the necessary information about tariffs, services, procedures and company’s loyalty programs. Main market of distribution is American and European marketplaces.

• --Working with customers' complaints and suggestions and their transmission
  to the relevant departments, offering optimal solutions for customer.

• --Preparing everyday excel reports

• --Testing the software

**************** “Orange Moldova” Order processing specialist

Responsible for:

• --Receives and enters orders from sales representatives

• --Enters orders, by deadlines established by Manager, into the system ensuring accuracy of all information pertinent to the order.

• --Check order entry accuracy.

2013- 2018 “Sun Communications” LLC. Senior specialist Sales department

Responsible for:

• --Clarifying the needs of clients in the services sold by the company and negotiates with the client orders in accordance with their needs.

• --Customer support, informing customers of any changes in the range, increasing or decreasing of prices, promotions etc.

• --Participating in the development and implementation of projects related to the activities of the sales department.

2011-2013 “Sun Communications” LLC. Call center operator

Responsible for:

• --Customer support, providing the necessary information about tariffs, services, procedures and company’s loyalty programs.

• --Working with customers' complaints and suggestions and their transmission
  to the relevant departments, offering optimal solutions for customer.

2005-2011 High school #86. Secretary

Responsible for:

• --Receiving and distributing the phone calls, work with correspondence

• --Preparation of necessary document

• --Organizing meetings, managing and monitoring the execution of orders, preparing statistical reports.

Education:

• ●●2007 - 2011 Academy of Economic Studies of Moldova, faculty of International

Economic Relations

Specialty: “World Economy and International Economic Relations”

• ●●2008 - 2012 Academy of Economic Studies of Moldova, faculty of Business and

Administration

Specialty: “Marketing and Logistics”

Courses:

• ●●2003 – 2005 Department of Education Science, Youth and Sports of Chisinau

Foreign Language Courses (English)

• ●●2010 Exclusiv Consulting LLC

Consultative courses attended:

1. 1.Basic principles of accounting

2. **************.7

Addictional skills:

• ●●Computer: experience user

• ●● Foreign languages: Romanian, English

• ●●Driving license - Category B

Skills gained:

• • --Very good stress management

  • --Self confidence

  • --Ability to work in team

  • --Very high level of responsibility