Liudmila
Резюме Support
18 февраля 2021 г.Одесса
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Adress: Chisinau,
27 Mircea cel Batrin avenue, ap.4
tel: 373-79800398
e-mail: Показать контакты
date of birth: ***********
Experience:
October 2020- present
"Proovia LTD" invoicing specialist
--Preparing invoices for business customers.
--Monitoring the payments from all the clients. Contacting the clients in case of overduing the invoices.
--Maintaining and updating the information about all the company clients .
--Offering the support for clients in case of any invoice issue.
April **************** “Meta systems” Customer success Manager
--Customer support, providing the necessary information about tariffs, services, procedures and company’s loyalty programs. Main market of distribution is American and European marketplaces.
--Working with customers' complaints and suggestions and their transmission
to the relevant departments, offering optimal solutions for customer.--Preparing everyday excel reports
--Testing the software
**************** “Orange Moldova” Order processing specialist
Responsible for:
--Receives and enters orders from sales representatives
--Enters orders, by deadlines established by Manager, into the system ensuring accuracy of all information pertinent to the order.
--Check order entry accuracy.
2013- 2018 “Sun Communications” LLC. Senior specialist Sales department
Responsible for:
--Clarifying the needs of clients in the services sold by the company and negotiates with the client orders in accordance with their needs.
--Customer support, informing customers of any changes in the range, increasing or decreasing of prices, promotions etc.
--Participating in the development and implementation of projects related to the activities of the sales department.
2011-2013 “Sun Communications” LLC. Call center operator
Responsible for:
--Customer support, providing the necessary information about tariffs, services, procedures and company’s loyalty programs.
--Working with customers' complaints and suggestions and their transmission
to the relevant departments, offering optimal solutions for customer.
2005-2011 High school #86. Secretary
Responsible for:
--Receiving and distributing the phone calls, work with correspondence
--Preparation of necessary document
--Organizing meetings, managing and monitoring the execution of orders, preparing statistical reports.
Education:
●●2007 - 2011 Academy of Economic Studies of Moldova, faculty of International
Economic Relations
Specialty: “World Economy and International Economic Relations”
●●2008 - 2012 Academy of Economic Studies of Moldova, faculty of Business and
Administration
Specialty: “Marketing and Logistics”
Courses:
●●2003 – 2005 Department of Education Science, Youth and Sports of Chisinau
Foreign Language Courses (English)
●●2010 Exclusiv Consulting LLC
Consultative courses attended:
1.Basic principles of accounting
**************.7
Addictional skills:
●●Computer: experience user
●● Foreign languages: Romanian, English
●●Driving license - Category B
Skills gained:
--Very good stress management
--Self confidence
--Ability to work in team
--Very high level of responsibility