Резюме Рецепшионист, аниматор

RESUME

PERSONAL INFORMATION

1.

SURNAME (as

indicated in your

international

passport):

MARCHENKO

2.

NAME(as indicated in

your international

passport):

ALONA

3.

DATE OF BIRTH:

***************

4.

PLACE OF

RESIDENCE

​(country,

region, city/town)

Ukraine, Kharkiv

5.

CITIZENSHIP:

Ukrainian

MARITAL STATUS

(single, married,

divorced)

​:

Single

Height

175

NUMBER OF

CHILDREN:

0

Weight

70

6. PHONE CONTACTS :

+ Показати контакти

7.

E-MAIL:

***************************

8.

SKYPE:

***************************

KNOWLEDGE OF LANGUAGES

Native languages:

​

Ukrainian, Russian

ENGLISH

LEVEL

POOR

SATISFACTORY

GOOD

EXCELLENT

GERMAN

LEVEL

POOR

SATISFACTORY

GOOD

EXCELLENT

ITALIAN

LEVEL

POOR

SATISFACTORY

GOOD

EXCELLENT

FRENCH

LEVEL

POOR

SATISFACTORY

GOOD

EXCELLENT

EDUCATION

NAME OF INSTITUTION:

Kharkiv V.N.Karazin National University

YEARS OF STUDY, GRADE:

4th grade -

​Bachelor’s degree​ – ​Diploma in geography, geology,

recreation and tourism.

As well as, certifications:

Advanced diploma in Hospitality and Tourism

​.

Passing the course in Corporate Management and Sales

​.

WORK EXPERIENCE

OCCUPATI

ON OR

POSITION

HELD

NAME AND

ADDRESS OF

EMPLOYER

TYPE OF

BUSINESS

OR

SECTOR

MAIN ACTIVITIES AND

RESPONSIBILITIES

DATES

FROM

TO

Waiter(1

​

st

job)

Assistant

receptionist

(2

​

nd

​

job)

Williamsburg,

USA

Restaurant/

bar

Provide

the

perfect

service experience for

every Guest
Ensure the Guest feels

important and welcome

in the restaurant
Ensure hot food is hot

and cold food is cold.

Present menu, answer

questions

and

make

suggestions

regarding

food and beverage 
Serve the Guest in an

accommodating manner 
Must know all food

liquor, beer, wine and

retail offered 
Apply

positive

suggestive

sales

approach

to

guide

Guests. Must follow all

18-05-2
016 

06-09-2
016 

cash handling policies

and procedures.

Bar 

Waitress 

Cruise Ship 

MSC Cruises 

Bar 

Departme

nt

21-06-2

017 

24-03-2

018 

Assistant 

Event 

Manager 

(1

​

st

​

 job) 

Ukraine 

 

HOTEL 
Avrora 
 
 

Work to keep the 
customers happy enough 
to return to the 
restaurant, as well as 
encourage others to visit. 
Also work with suppliers 
and oversee the wait and 
hosting staff and the 
kitchen staff. Duties 
displayed on sample 
resumes of Restaurant 
Supervisors include 
assisting customers with 
inquiries and complaints, 
training new employees, 
and conducting monthly 
inventory. Applicants 
need not list any formal 
education on their 
resumes, though it would 
be beneficial to have 
completed coursework in 
majors such as Culinary 
Arts, Dining Room 
Management, or 
Catering Management.

2017 

Tour Agent 

(2

​

nd

​

 job) 

Mostly 
online. 

Ukraine 

Travel 

agency 

“GO!” 

Arranging

flights,

insurance

and

accommodation. Using a

booking system to secure

holidays. Collecting and

processing

payments.

Advising

clients

on

travel arrangements, e.g.

visas

and

passports.

2017 

Keeping clients up to

date with any changes.

Dealing with complaints

or refunds. 
 

Guest 

Relation 

Agent 

Dubai, OAE 

EMAAR 

Review arrival lists to 
welcome guests 
 Attend to special guests 
(e.g. VIPs) and answer 
their inquiries 
Help prepare welcome 
folders with collateral 
(e.g. room service 
menus, area descriptions) 
 Provide information 
about amenities, area and 
venues and promote 
services. Offer assistance 
with certain tasks (e.g. 
confirming travel 
arrangements, taking 
messages)Address 
customer complaints and 
escalate to Guest 
Relations Manager when 
needed 
Record information in 
the logbook daily. 
 

 
 
2018 

SKILLS 

● Friendly
● Hard working 
● Ready to grow 
● Responsible 
● Punctual 
● Knowledge of Fidelio and Opera 
● Fast typing in English 
● Open mind 
● Supportive 

As a highly motivated and dedicated person with strong communication and 

interpersonal skills, I would like to apply for this position. My enthusiasm and a lot of 
energy, along with my dedication to providing excellent guest’s service and support, I am 
confident that I would quickly become a valuable member of your staff. 
Personal attributes that I believe make me suitable for this position include: 
 
•

Motivation and Confidence: Volunteer participation and university results 

demonstrate high motivation.
•

Customer Service: Assisting with the sale of products at community events has 

allowed the development of customer service skills.
•

Communication: Acting in drama performances and working as an MC for different 

events has allowed the development of communication skills. 
 

I am aware that you will receive a large number of applications for this job, but I 

would very much appreciate the opportunity to demonstrate my capabilities to you in person.

I believe that I have a lot to offer your organisation. I am keen to develop my 

professional skills and look forward to discussing my application with you at an interview. I 
have enclosed a copy of my resume for your consideration. I can be contacted at all times on 
the details provided above. 
 
Thank you in advance for your time. 
Sincerely, 
Alona Marchenko