Алена Сергеевна
Resume Рецепшионист, аниматор
3 September 2018y.Kharkiv
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
RESUME
PERSONAL INFORMATION
1.
SURNAME (as
indicated in your
international
passport):
MARCHENKO
2.
NAME(as indicated in
your international
passport):
ALONA
3.
DATE OF BIRTH:
***************
4.
PLACE OF
RESIDENCE
(country,
region, city/town)
Ukraine, Kharkiv
5.
CITIZENSHIP:
Ukrainian
MARITAL STATUS
(single, married,
divorced)
:
Single
Height
175
NUMBER OF
CHILDREN:
0
Weight
70
6. PHONE CONTACTS :
7.
E-MAIL:
***************************
8.
SKYPE:
***************************
KNOWLEDGE OF LANGUAGES
Native languages:
Ukrainian, Russian
ENGLISH
LEVEL
POOR
SATISFACTORY
GOOD
EXCELLENT
GERMAN
LEVEL
POOR
SATISFACTORY
GOOD
EXCELLENT
ITALIAN
LEVEL
POOR
SATISFACTORY
GOOD
EXCELLENT
FRENCH
LEVEL
POOR
SATISFACTORY
GOOD
EXCELLENT
EDUCATION
NAME OF INSTITUTION:
Kharkiv V.N.Karazin National University
YEARS OF STUDY, GRADE:
4th grade -
Bachelor’s degree – Diploma in geography, geology,
recreation and tourism.
As well as, certifications:
Advanced diploma in Hospitality and Tourism
.
Passing the course in Corporate Management and Sales
.
WORK EXPERIENCE
OCCUPATI
ON OR
POSITION
HELD
NAME AND
ADDRESS OF
EMPLOYER
TYPE OF
BUSINESS
OR
SECTOR
MAIN ACTIVITIES AND
RESPONSIBILITIES
DATES
FROM
TO
Waiter(1
st
job)
Assistant
receptionist
(2
nd
job)
Williamsburg,
USA
Restaurant/
bar
Provide
the
perfect
service experience for
every Guest
Ensure the Guest feels
important and welcome
in the restaurant
Ensure hot food is hot
and cold food is cold.
Present menu, answer
questions
and
make
suggestions
regarding
food and beverage
Serve the Guest in an
accommodating manner
Must know all food
liquor, beer, wine and
retail offered
Apply
positive
suggestive
sales
approach
to
guide
Guests. Must follow all
18-05-2
016
06-09-2
016
cash handling policies
and procedures.
Bar
Waitress
Cruise Ship
MSC Cruises
Bar
Departme
nt
21-06-2
017
24-03-2
018
Assistant
Event
Manager
(1
st
job)
Ukraine
HOTEL
Avrora
Work to keep the
customers happy enough
to return to the
restaurant, as well as
encourage others to visit.
Also work with suppliers
and oversee the wait and
hosting staff and the
kitchen staff. Duties
displayed on sample
resumes of Restaurant
Supervisors include
assisting customers with
inquiries and complaints,
training new employees,
and conducting monthly
inventory. Applicants
need not list any formal
education on their
resumes, though it would
be beneficial to have
completed coursework in
majors such as Culinary
Arts, Dining Room
Management, or
Catering Management.
2017
Tour Agent
(2
nd
job)
Mostly
online.
Ukraine
Travel
agency
“GO!”
Arranging
flights,
insurance
and
accommodation. Using a
booking system to secure
holidays. Collecting and
processing
payments.
Advising
clients
on
travel arrangements, e.g.
visas
and
passports.
2017
Keeping clients up to
date with any changes.
Dealing with complaints
or refunds.
Guest
Relation
Agent
Dubai, OAE
EMAAR
Review arrival lists to
welcome guests
Attend to special guests
(e.g. VIPs) and answer
their inquiries
Help prepare welcome
folders with collateral
(e.g. room service
menus, area descriptions)
Provide information
about amenities, area and
venues and promote
services. Offer assistance
with certain tasks (e.g.
confirming travel
arrangements, taking
messages)Address
customer complaints and
escalate to Guest
Relations Manager when
needed
Record information in
the logbook daily.
2018
SKILLS
● Friendly
● Hard working
● Ready to grow
● Responsible
● Punctual
● Knowledge of Fidelio and Opera
● Fast typing in English
● Open mind
● Supportive
As a highly motivated and dedicated person with strong communication and
interpersonal skills, I would like to apply for this position. My enthusiasm and a lot of
energy, along with my dedication to providing excellent guest’s service and support, I am
confident that I would quickly become a valuable member of your staff.
Personal attributes that I believe make me suitable for this position include:
•
Motivation and Confidence: Volunteer participation and university results
demonstrate high motivation.
•
Customer Service: Assisting with the sale of products at community events has
allowed the development of customer service skills.
•
Communication: Acting in drama performances and working as an MC for different
events has allowed the development of communication skills.
I am aware that you will receive a large number of applications for this job, but I
would very much appreciate the opportunity to demonstrate my capabilities to you in person.
I believe that I have a lot to offer your organisation. I am keen to develop my
professional skills and look forward to discussing my application with you at an interview. I
have enclosed a copy of my resume for your consideration. I can be contacted at all times on
the details provided above.
Thank you in advance for your time.
Sincerely,
Alona Marchenko