Резюме QA Engineer

Anastasiia *******

I would describe myself as an open-minded, creative and versatile person, who is passionate about new things and picking up the information quickly. The previous experience teached me how to find proper solutions within the short time,avoid confrontations, work in a team and follow the required work processes. I am eager to take the next step in my career as a QA engineer.

WORK EXPERIENCE

Wirex, Kyiv (Fintech company)— Customer Support Representative - second line

11.2019 - PRESENT

Working as the second line of support. Assisting customers via email and helping with the chat, reporting bugs, creating incidents, tasks, refunds, interacting with the development team. Writing documentation, resolving customer’s issues with the third party. Carrying out various tasks from senior management.

Ezlogz, Kyiv (Logbooking company) — Call Customer Support Representative - first line

07.20************

Assisting customers via email and chat as the first line of support, reporting bugs, creating incidents and tasks. Training newcomers.

Shvigel Co., Kyiv (Leather shop on Amazon) — Customer Support \ Manager

**************18

Managing different operations of the shop, using Google Chrome DevTools for work processes.

Providing customers with the information needed, writing documentation. Responsible for customer satisfaction rate on Amazon.

EDUCATION

“QA Startup”, Kyiv — QA course

11.20************

https://qastartup.net/ (https://qastartup.net/)

Kyiv National Linguistic University, Kyiv — Korean Language and Literature

09.20************

Confucius Institute, Kyiv — Chinese language
2018 - 2019

Email: *************************** (mailto:***************************)

Linkedin:https://www.linkedin.com/in/anastasiia-*******-990450195 (https://www.linkedin.com/in/anastasiia-*******-990450195)

Instagram: @kiparisboris (https://www.instagram.com/kiparisboris/)

Phone: Показать контакты

SKILLS

Basic knowledges of JS
SDLC, STLC, Bug life cycle
Agile (Scrum framework)
XMind Bug Reporting
Understanding of web-services/applications
HTML, CSS
HTTP
API testing
Postman
SQL basic level
Linux, Windows, Oracle
VM VirtualBox
Terminal (Bash)

Practical Work Experience in Atlassian stack - Jira, Trello, Confluence.

CRM systems (Zendesk\ Freshdesk)

OKR’s and KPI’s systems

LANGUAGES

Ukrainian: Native

Russian: Fluent

English: Advanced

Korean: Intermediate

Chinese: Elementary