Anastasiia
Resume QA Engineer
22 January 2021y.Kiev
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
- NET
Original text
Anastasiia ******* I would describe myself as an open-minded, creative and versatile person, who is passionate about new things and picking up the information quickly. The previous experience teached me how to find proper solutions within the short time,avoid confrontations, work in a team and follow the required work processes. I am eager to take the next step in my career as a QA engineer. | |
WORK EXPERIENCE Wirex, Kyiv (Fintech company)— Customer Support Representative - second line 11.2019 - PRESENT Working as the second line of support. Assisting customers via email and helping with the chat, reporting bugs, creating incidents, tasks, refunds, interacting with the development team. Writing documentation, resolving customer’s issues with the third party. Carrying out various tasks from senior management. Ezlogz, Kyiv (Logbooking company) — Call Customer Support Representative - first line 07.20************ Assisting customers via email and chat as the first line of support, reporting bugs, creating incidents and tasks. Training newcomers. Shvigel Co., Kyiv (Leather shop on Amazon) — Customer Support \ Manager **************18 Managing different operations of the shop, using Google Chrome DevTools for work processes. Providing customers with the information needed, writing documentation. Responsible for customer satisfaction rate on Amazon. EDUCATION “QA Startup”, Kyiv — QA course 11.20************ https://qastartup.net/ (https://qastartup.net/) Kyiv National Linguistic University, Kyiv — Korean Language and Literature 09.20************ Confucius Institute, Kyiv — Chinese language | Email: *************************** (mailto:***************************) Linkedin:https://www.linkedin.com/in/anastasiia-*******-990450195 (https://www.linkedin.com/in/anastasiia-*******-990450195) Instagram: @kiparisboris (https://www.instagram.com/kiparisboris/) Phone: Show contacts SKILLS Basic knowledges of JS Practical Work Experience in Atlassian stack - Jira, Trello, Confluence. CRM systems (Zendesk\ Freshdesk) OKR’s and KPI’s systems LANGUAGES Ukrainian: Native Russian: Fluent English: Advanced Korean: Intermediate Chinese: Elementary |