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**************** Present: Technical Support Specialist
Monitor Daily backup for clients.
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Perform scheduled Preventive Maintenance. Handle Support tickets remotely or onsite.
Implement new projects for all the following products HP servers and storages, VMware Products,
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Microsoft Products, Citrix products, Veritas Backup products, Veeam products. Perform online Trainings to gain Certificates
●●**************→ ***************: System and Network Administrator and Head Of Infrastructure Division at Fidelity Assurance & Reinsurance Co. SAL
− Microsoft Active Directory (Users, Groups, GPO).
− Microsoft Exchange2013 and outlook (Mailbox, Groups, Access rights).
− Servers (Administration, Backup, Security, Performance).
− Maintain the VMware and Hyper-V environment.
− Maintain Citrix environment.
− Managing Anti-virus and Anti-spam.
− Network Configuration and troubleshooting for WAN/LAN.
− Monitoring technical documents (Equipment lists, procedures, forms, requests).
− Responsible of all Technical projects and studies.
− Audit on all IT documents and procedures.
− Prepare Division planning and budget.
− Quality Assurance for the services of the division
− Daily support for PCs (100 PC - ******************** Users).
− Printers (40 Printers: Laser, DeskJet, Dot matrix, Line).
− Scanners, Photocopiers (Xerox), Fax Machines.
− Network Devices (Routers, Switches, Print servers, cabling).
− Repairing and Troubleshooting PCs (Hard Disk, RAM, Power supply, Fan, VGA, NIC, CD-ROM).
− Formatting, repairing and upgrading windows.
− Software Administrator and analyst for the collection System and Life System (ILAS):
− Installing Fixes, Testing Fixes.
− Database administrator, Queries, import/export Data.
− Users and Access Control, Troubleshooting Bugs.
− Checking supplier invoices.
− Booking and confirming invoices.
− Preparing the sales invoices on a daily basis.
− Reception of sales from our different sales points from FTP server.
− Coordinating of warehouse stock audits, updating of material /stock catalogues, vendor database and overall system clean up
− Performing and documenting problem determination and resolution
− Time management and leave reports.
− Commission for employees.
− IT Assistant: backup, hardware, software and network support;
− Admin of the Sales Software located in ABC
− Accounts creation.
− Accounts transactions.
− Personal loans.
− Car loans.
− Housing Loan.
●●System analysis and design: Merise Methodology, Entity-Relationship Diagram.
●●HP 3PAR Storage: OOTB, MOB for SP, Add Host, Create, Edit, CPGs and Virtual Volume.
●●HP Proliant Servers: From G5 to G10(Server Management, ILO Management, InfoSight, SPP Upgrade)
●●HPE StoreOnce
●●HPE MSA Storage
●●HP Printers: Laser, Inkjet and 3 in 1 printers.
●●Citrix Xenapp 7.x: User Management, Application Management, Policies, Configuration.
●●Citrix XenDesktop 7.x: Delivery Controller management, Provisioning Service Management, Storefront Management.
●●Citrix Netscaler: System Configuration, HA, Load Balancing, Citrix Gateway.
●●Active Directory: Managing Users, managing groups, Managing OUs, GPO.
●●MS Exchange 2**************3: Mailbox, Groups, User Access, CAS Configuration, DAG
●●Office365: Migration Batches, Mailboxes Configuration, Tenant Management
●●Hyper-V: Create Machine, Resources allocation, Edit Settings, Manage Failover Cluster
●●Backup: Symantec Backup, Symantec System recovery, Veeam
●●Antivirus: Symantec Endpoint (version: 12.********.0.7) (Manager and Client), MCafee EPO
●●Barracuda Appliances: Mail Archiver
●●Web development: HTML, JavaScript, ASP, XML, XSL.
●●Networking: Cabling, TCP/IP, Switches Support.
●●MS SQL Server. (Database management, Reporting Service, Maintenance Plan, SQL Cluster, AlwaysOn)
●●Crystal Reports 2008
●●Visual Studio: VB.net, C#.
●●Office Tools: Excel, Word, PowerPoint, Outlook.
●●Arabic: Mother tongue
●●French: Good skills
●●English: Intermediate skills
●●Russian: Basic Skills
●●Career interest abilities and skills in the area of Insurance, Business, Accounting, Banking, System administration and Support.
●●Enjoy challenges of analyzing and modifying deficiencies to improve production and efficiency.
Able to remain calm under pressure and retain a sense of humor and proportion.
●●Ability to work independently or collectively.
●●Awareness of confidentiality and data protection issues
●●Hard Worker, quick learner & motivated
HPE Certifications
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Microsoft Certifications
Microsoft Azure Administrator Associate AZ-104
Linux Certifications
NDG Linux Essentials course
Vmware Attended Courses& Certifications
VMware Horizon 7: Install, Configure, Manage
VMware Workspace ONE: Deploy and Manage [V20.x]
VMware Data Center Virtualization Fun*************