Резюме Customer Service

Професійні навички

• Business
• English
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• Management
• Russian
• SASS
• Searching
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• Assistant
• Inventor
• Documentation
• Statistic
• RDS
• SSIS
• GIS
• Unity
• SPI
• Presentations
• Customer relations
• ORM

Початковий текст

Galyna ******

Cell : Показати контакти email:**************************

Summary

Passionate hospitality management graduate with 10 years of hospitality and customer service related experience searching for career growth opportunity. Willing to learn new and expand horizons.

Education

Southern Utah University

Bachelor's Degree

Cedar City, Utah

Graduated December 2017

Kiev International University

Completed 3 years

Kyiv

Graduated March 2008

Employment History

Conexwest Shipping Containers

Inventory manager

Jun 2019- Present

Inventory manager

Managing inventory documentation

Recording inventory characteristics

Tracking of inventory

Communication with the suppliers via phone and email

LLC “Aro Solutions Kyiv”, Kiev

Customer Relations Manager

February 2018 – June 2019

Providing help and advice to customers using your organization’s products or services

Communicating courteously with customers by telephone, email, letter and via chat

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants

Handling customer complaints or any major incidents

Issuing refunds or compensation to customer

Keeping accurate records of discussions or correspondence with customers

Analyzing statistics or other data to determine the level of customer service your organization is providing

"KCK Services" Vacation rentals USA

Guest relations manager

January 2013 – November 2018

Answered phone calls, respond to email requires.

Confirmed availability, quote and book guest reservations using automated reservation system.

Showed properties to potential guests and tenants.

Prepare welcome packages with keys, directions, brochures etc. for arriving guests.

Assist in scheduling and follow up of maintenance and repair vendors/guests.

Conducted property inspections: cleaning inspection, check temperature settings, any items that needed to repair.

Deliver and/or pick up mail and packages to /from post office.

Completed reports.

"Bryce Value Inn" hotel

Guest Service Representative

Tropic, Utah

April 2011 – October 2011

Answer phone calls, respond to phone messages and email requires

Confirmed availability, quote and book guest reservations using automated reservation system

Process guest arrival and departure

Greet and welcome all guests with a smile and professional conversation

Answer guest questions about hotel amenities and provide information about local businesses at attractions that may be of interest.

Coordinate with housekeeping to ensure all special requests are handled promptly

Improved customer service rating

Handling cash

Make bank deposits/filing reports

"Integrity House" troubled teens group home facility

Youth mentor

March 2009 – April 2011

Worked with at-risk youth (14-18 years old)

Keep them safe and made sure they are following directions

Teach them life skills

Provided counselling and guidance

"Cedar Breaks Lodge and Spa"

Hostess/Server

Brian Head, Utah

August 2008 – March 2009

Received and welcomed the guests with due attention; greeted them with a smile

Presented the guests with menus and explained any specialties

Ensures food quality before serving, presented in the most appetizing way

Assisted the customers by working out their queries and grievances

Coordinated with other staff to ensure the availability of best service for the guests

"Afina Travel"

Tourism manager

September 2007 – May 2008

Attracting new customers and selling new traveling packages

Consultation of customers regarding the tours

Registration of insurance, visas and other paperwork for the tours

Booking hotel and plane tickets

Booking all the necessarily services for clients (car rentals, additional city tours etc)

Languages

Russian: Fluent

Ukranian: Fluent

English: Fluent

Volunteering

2005-2007 Church of Christ Translator/Assistant

2013 – 2016 Interpreter at Southern Utah University (Assisted with translating /interpreting services for the President of Ukraine. Multiple delegations, Government Officials when they visited the Campus of Southern Utah University.

Translated paperwork
Present during meetings and provided translation services
Assist in contacting local offices and gathering information as needed
Was present during presentations and meetings/providing translations

*** References available upon request.