Galyna
Resume Customer Service
18 September 2020y.Kiev
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
Galyna ******
Cell : Show contacts email:**************************
Summary
Passionate hospitality management graduate with 10 years of hospitality and customer service related experience searching for career growth opportunity. Willing to learn new and expand horizons.
Education
Southern Utah University
Bachelor's Degree
Cedar City, Utah
Graduated December 2017
Kiev International University
Completed 3 years
Kyiv
Graduated March 2008
Employment History
Conexwest Shipping Containers
Inventory manager
Jun 2019- Present
Inventory manager
Managing inventory documentation
Recording inventory characteristics
Tracking of inventory
Communication with the suppliers via phone and email
LLC “Aro Solutions Kyiv”, Kiev
Customer Relations Manager
February 2018 – June 2019
Providing help and advice to customers using your organization’s products or services
Communicating courteously with customers by telephone, email, letter and via chat
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Handling customer complaints or any major incidents
Issuing refunds or compensation to customer
Keeping accurate records of discussions or correspondence with customers
Analyzing statistics or other data to determine the level of customer service your organization is providing
"KCK Services" Vacation rentals USA
Guest relations manager
January 2013 – November 2018
Answered phone calls, respond to email requires.
Confirmed availability, quote and book guest reservations using automated reservation system.
Showed properties to potential guests and tenants.
Prepare welcome packages with keys, directions, brochures etc. for arriving guests.
Assist in scheduling and follow up of maintenance and repair vendors/guests.
Conducted property inspections: cleaning inspection, check temperature settings, any items that needed to repair.
Deliver and/or pick up mail and packages to /from post office.
Completed reports.
"Bryce Value Inn" hotel
Guest Service Representative
Tropic, Utah
April 2011 – October 2011
Answer phone calls, respond to phone messages and email requires
Confirmed availability, quote and book guest reservations using automated reservation system
Process guest arrival and departure
Greet and welcome all guests with a smile and professional conversation
Answer guest questions about hotel amenities and provide information about local businesses at attractions that may be of interest.
Coordinate with housekeeping to ensure all special requests are handled promptly
Improved customer service rating
Handling cash
Make bank deposits/filing reports
"Integrity House" troubled teens group home facility
Youth mentor
March 2009 – April 2011
Worked with at-risk youth (14-18 years old)
Keep them safe and made sure they are following directions
Teach them life skills
Provided counselling and guidance
"Cedar Breaks Lodge and Spa"
Hostess/Server
Brian Head, Utah
August 2008 – March 2009
Received and welcomed the guests with due attention; greeted them with a smile
Presented the guests with menus and explained any specialties
Ensures food quality before serving, presented in the most appetizing way
Assisted the customers by working out their queries and grievances
Coordinated with other staff to ensure the availability of best service for the guests
"Afina Travel"
Tourism manager
September 2007 – May 2008
Attracting new customers and selling new traveling packages
Consultation of customers regarding the tours
Registration of insurance, visas and other paperwork for the tours
Booking hotel and plane tickets
Booking all the necessarily services for clients (car rentals, additional city tours etc)
Languages
Russian: Fluent
Ukranian: Fluent
English: Fluent
Volunteering
2005-2007 Church of Christ Translator/Assistant
2013 – 2016 Interpreter at Southern Utah University (Assisted with translating /interpreting services for the President of Ukraine. Multiple delegations, Government Officials when they visited the Campus of Southern Utah University.
Translated paperwork
Present during meetings and provided translation services
Assist in contacting local offices and gathering information as needed
Was present during presentations and meetings/providing translations
*** References available upon request.