Резюме Customer Support

CUSTOMER SUPPORT AGENT

-Handle 30+ chats daily with Russian and English-speaking
customers
-Customers data editing
-Apply and cancel promotions for customer
- Inform customers of promotions and rules of the company
-Technical support of customers
-Translation of client’s requests to sellers(ru-eng)
-Processing orders

QWINTRY.COM, RUSSIA |2017-2018

SOCIAL MEDIA & CONTENT MANAGER

-Customers data editing
- Inform customers of promotions and rules of the company
-Technical support of customers
-Pulling and formatting content on the site
-Monitoring content on the network in a given topic

OOO Эмбра, MEILLEUR, RUSSIA-FRANCE|
2018 -2019

WORK EXPERIENCE

VALERIIA

TOMSKAIA

PERSONAL PROFILE

Experienced, resourceful and effective
customer support manager.
French and English interpreter, translator
in Paris ******** years of experience.
Easy-going and friendly.

FRENCH INTERPRETER

-Oral and written translation

SELF-EMPLOYED, FRANCE |2017-PRESENT

Bachelor of French and English language and literature

KAZAN FEDERAL UNIVERSITY, KAZAN,RUSSIA |
2013-2017

SOCIAL MEDIA & CONTENT MANAGER

French and latin literature courses (12 months)

UNIVERSITÉ SORBONNE NOUVELLE, FRANCE|
2018-2019

EDUCATION

CONTACT INFORMATION

Address: 9 rue Marguerite, Paris, France,
75017
Email: ***********************
Phone number: + Показати контакти

Experience with Microsoft Office Suite, Apple’s Pages, Keynote,
Fresh-books, Photoshop, Canva, Lightroom.

Good communication skills with emphasis on a customer service
Language Experience:
Russian - Native speaker
English - Written and Advanced oral
French - Written and Advanced oral
Able to provide clear customer service in all 3 languages

Conduct 30+ customer interactions daily each including detailed,
personal, friendly and polite service ensuring customer retention.
Able to memorise and retain information quickly to efficiently answer
customer inquiries.

ADDITIONAL SKILLS

Diplôme d'études en langue française DELF B2 
Diplôme approfondi de langue française DALF C1

QUALIFICATIONS