Russian
Резюме Customer Support
26 ноября 2019 г.Киев
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CUSTOMER SUPPORT AGENT
-Handle 30+ chats daily with Russian and English-speaking
customers
-Customers data editing
-Apply and cancel promotions for customer
- Inform customers of promotions and rules of the company
-Technical support of customers
-Translation of client’s requests to sellers(ru-eng)
-Processing orders
QWINTRY.COM, RUSSIA |2017-2018
SOCIAL MEDIA & CONTENT MANAGER
-Customers data editing
- Inform customers of promotions and rules of the company
-Technical support of customers
-Pulling and formatting content on the site
-Monitoring content on the network in a given topic
OOO Эмбра, MEILLEUR, RUSSIA-FRANCE|
2018 -2019
WORK EXPERIENCE
VALERIIA
TOMSKAIA
PERSONAL PROFILE
Experienced, resourceful and effective
customer support manager.
French and English interpreter, translator
in Paris ******** years of experience.
Easy-going and friendly.
FRENCH INTERPRETER
-Oral and written translation
SELF-EMPLOYED, FRANCE |2017-PRESENT
Bachelor of French and English language and literature
KAZAN FEDERAL UNIVERSITY, KAZAN,RUSSIA |
2013-2017
SOCIAL MEDIA & CONTENT MANAGER
French and latin literature courses (12 months)
UNIVERSITÉ SORBONNE NOUVELLE, FRANCE|
2018-2019
EDUCATION
CONTACT INFORMATION
Address: 9 rue Marguerite, Paris, France,
75017
Email: ***********************
Phone number: + Показать контакты
Experience with Microsoft Office Suite, Apple’s Pages, Keynote,
Fresh-books, Photoshop, Canva, Lightroom.
Good communication skills with emphasis on a customer service
Language Experience:
Russian - Native speaker
English - Written and Advanced oral
French - Written and Advanced oral
Able to provide clear customer service in all 3 languages
Conduct 30+ customer interactions daily each including detailed,
personal, friendly and polite service ensuring customer retention.
Able to memorise and retain information quickly to efficiently answer
customer inquiries.
ADDITIONAL SKILLS
Diplôme d'études en langue française DELF B2
Diplôme approfondi de langue française DALF C1
QUALIFICATIONS