Yuliya

Resume Менеджер по туризму

25 January 2020y.

Kiev

Education—
Work experiencedoes not matter
Job typeany
Work typeany

Professional skills

Original text


PERSONAL PROFILE	NAME: ****** YULIYA BIRTH DATE: ************** PHONE : +97433319514 E-MAIL: Show contacts NATIONALITY: Belarussian MARRIAGE STATUS:Single

PERSONAL VALUES	Self-motivated, creative, social, diligent, independent, result-oriented with interpersonal communication and focused in any given task. Good negotiation skills. Able to work effectively in a group or individually. Able to travel extensively and work whatever hours required to achieve target. Good Leadership and interpersonal skills. Reserved, with high focus on customer privacy.

EDUCATIONAL BACKGROUND	1.Bobruisk National College of Rubber Technology ( economy ) (2003-2004)
RELEVANT SKILLS	Languages: English (intermediate) Russian fluent in all skills (mother tongue). . Computing and IT: Microsoft Windows, Mac OS, Microsoft Word, Excel, Outlook Cultural: I have 10 years of experience working with people of all different nationalities
REFERENCES	References available upon request
HOBBY	Fitness, Music, Travelling, Photography
PROFESSIONAL EXPERIENCE 1. Cabin Crew, Qatar Airways, Qatar (october 2012 – up to date) QUALIFICATIONS & SKILLS • Flight Attendant Training • Boeing 777 , Airbus A320/319/321, Airbus A330 trained • Safety and Security training, initial/recurrent CRM course • First-aid and CPR Certified • Good hospitality skills for presenting food and drinks • Excellent know-how of passenger safety protocols of flight emergency procedures • Proven ability to help people with special needs such as children or disabled passengers

2. Gulf Air, Bahrain ( December ********************)

3. Photographer, StudioClipArt, Bobruisk, Belarus (March 2009 – May 2011)

4. Store Manager, Sahar UK ltd, London, Uk (December 2006 – October 2008)

• Plan and direct the day-to-day operations of the store and specialty departments.

• Maintain a consistent business focus with the goal of meeting or exceeding

financial plans

established for the store.

• Recruit and hire qualified individuals, train and provide feedback, and maintain

a current

staffing succession plan.

• Discuss goals and development plans with Department Supervisors,

Sales Associates and the Operations Manager and follow up on their performance.

• Deliver and ensure staff consistently delivers our customer service commitment by

modelling positive resolution of challenging customer service issues and concerns to the

customer's satisfaction.

• Maintain effective communication with Department Supervisors, Sales Associates

and the Operations Manager both verbally and in writing.

• Foster positive working relationships with all levels in the store.

• Monitor all areas of the sales floor in accordance with store standards.

• Manage store's shoes, bags and accessories; develop action plans where necessary.

• Consistently maintain store merchandise presentation standards

5. Department Supervisors, Sahar UK ltd, London, UK (August ********************)

• Participate in customer service and sales support activities that ensure a

shopping environment that promotes the Company's ability to most effectively meet

sales and profit objectives

• Coach, develop and motivate team to achieve optimum productivity standards,

sales and customer service.

6. Shop Assistant, Sahar UK ltd, London. UK (June 2004 – August 2005)

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