Резюме Support

Професійні навички

• Business
• English
• Russian
• Support
• Manager
• Assistant
• RDS
• RMS
• SSIS
• NIST
• Skype
• SPI
• Presentations
• ORM
• Booking
• Translation
• Communication
• MPI
• Report
• UI

Початковий текст

Address Ukraine, Nikolaev

Phone number Показати контакти

E-mail ***********************

Skype dmitriy.*********

Date of birth **********

Marital status Single

Position

• ••Education Higher
  

********** – **********

National Nikolaev University named after V.O. Sukhomlynskyi, Department of Foreign Philology, Specialty “Translation” ( English – Russian languages ).

• ••Knowing of foreign languages

English (advanced), Russian ( native).

• ••Knowledge and experience

Experienced Concierge with a demonstrated history of working in the hospitality industry. Skilled in Translation, Communication, Self-confidence, Customer Experience, and Quick Study. Strong support professional with a Master's degree focused in Foreign Languages and Literatures, General from Mykolayiv State Pedagogical University.

• ••Experience

January, 2020 – August, 2020

Rabban Suites West Bay, Doha

Position: Concierge

Key Responsibilities: Welcome customers upon entrance and confirm reservations. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute messages or mail and redirect calls. Respond to complaints and find the appropriate solution.

March, 2017 – May, 2019

Shangri-La Hotel, Doha

Position: Doorman / Lobby Ambassador

Key Responsibilities : To consistently provide thoughtful, caring and sincere service. To assist with the loading and unloading of luggage to and from guest vehicles. To assist guests regarding hotel facilities in an informative and helpful way. To follow departmental policies, procedures and service standards. To follow all safety policies. Monitors traffic flow and guest queues within lobby, directing guests as appropriate to minimize wait times. Other duties as assigned.

July, 2016 – January, 2017

The Address Boulevard Hotel, Emaar Hospitality Group ( pre-opening team )

Position: Bellman

Key Responsibilities: Checking the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to guests. Assist guests with luggage to the front desk. Escort guests to room, placing luggage in room assigned by front desk. Inspect guest room for order and adequate supplies and informs guests of room amenities. Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

August, 2015 – June, 2016

Palazzo Versace Hotel, Dubai ( pre-opening team ).

Position: Bellman

Key Responsibilities: Checking the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggage it and return the identification slips to guests. Assist guests with luggage to the front desk. Escort guests to room, placing luggage in room assigned by front desk. Inspect guest room for order and adequate supplies and informs guests of room amenities. Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable. Ensure the efficient delivery and collection of group luggage.

September, 2013 – August, 2015 ( work under contract ).

IT - Company “SamizdatCode”.

Position: Personal assistant to director of IT-company and Interpreter from English into Russian

Key Responsibilities: acting as a first point of contact: dealing with correspondence and phone calls, managing diaries and organizing meetings and appointments, often controlling access to the manager/executive, booking and arranging travel, transport and accommodation, organizing events and conferences, reminding the manager/executive of important tasks and deadlines, typing, compiling and preparing reports, presentations and correspondence, implementing and maintaining procedures/administrative systems, liaising with staff, suppliers and clients, collating and filing expenses. Translation of different projects from English into Russian and vise versa to help programmers to perform tasks in correct way.

Personal information

Punctual, responsible, communicating, kindhearted and capable to work under pressure. Dedicated and self-motivated.

Objectives: I am seeking employment with a company where I can use my talents and skills to grow and expand the company.