Резюме Logistic Manager – 15 000 грн.

Мета: I'm a very reliable, dependable, friendly person who takes great pride in helping people. I go above and beyond for people and I'm a team player. In the previous job, I was customer support, then trained to become a Logistic Manager. I'd love to help you accomplish the things you need done and be on your team.

Професійні навички

• Customer Service
• Sales manager
• US Sales
• Word, Exel
• eCommerce
• Ecommerce shop systems

Досвід роботи

• 04.2020 – 12.2020

  Intelenet Global Services

  Senior Customer Service Executive. • Handle all inbound issue resolution for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction.
  • Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting by email, phone, or social media with professionalism in a timely manner.
  • Develop deep expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes.
  • Demonstrate effective communication skills and relationship-building.

• 08.2019 – 11.2019

  CaratLane Trading Private Limited

  Senior Sales Officer. • Conversion of hot leads & eventually closing the sale - online/offline, with help of online response team.
  • Distributing the inbound chats to respective team members and monitor the quality of interaction.
  • Guide sales team - to make warm leads into hot leads.
  • Converse with hot leads over a call to understand the actual requirements.
  • Orders received through the website to be processed and ensure that money came in coordinate with accounts till the product gets delivered - coordinate with logistics, order section, etc.
  • Be a bridge between the online team & showroom.
  • Pass on appointments to the showroom team and keep a tab on the results.
  • Development of brand awareness & online reputation.
  • Weekly updation of leads in social & website into the master database with help of CRM team.
  • Ensure quality of images that are visible online.
  .

• 11.2015 – 07.2019

  Harding Retail

  Shop Attendant. • Provide the guest with an unforgettable, exciting vacation shopping experience
  • Participate in the team effort by contributing ideas, identifying areas for improvement, and respecting opinions.
  • Support the Manager to implement business strategies to increase revenue.
  • Supervise visual presentation standards and promotion events according to established guidelines and amend as necessary.
  .

• 06.2013 – 08.2015

  Navrang Jewellers L.L.C

  Sales Executive. • Assisting customers interested in purchasing Diamonds and Gold Jewellery.
  • Leading and training other members of the team.
  • Furnishing MIS reports of stock and sales to Management daily.
  • Ensuring customer satisfaction in terms of pricing, quality, and timely order delivery.

• 10.2011 – 06.2013

  Diamonds Factory

  CRM. • Handling customer’s complaints and inquiries adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team.
  • Advancing the company's strategic positioning with key accounts and strategically important geographies.
  • Identifying and monitoring the performance of competitors in the market place.
  • Maintaining a database of all jewelry exports and sales.
  .

• 11.2008 – 10.2011

  Deutsche Bank

  Team Lead. • Interacting with clients regularly to gain feedback on quality & service effectiveness.
  • Managing staff levels to ensure that key targets are always achieved.
  • Maintaining strong and cordial relationships internally with Implementation Managers and Senior Managers.
  • Identifying and monitoring the performance of competitors in the market place.
  • Providing excellent customer service to designated accounts.

Освіта

• 06.2009 – 06.2013

  Mumbai University

  Bachelor in Commerce.