Резюме Customer Service

TATIANA *****

PERSONAL

INFORMATION

Date of Birth: **********
Nacionalidad: Moldava
Citizenship: Moldovan, Romanian
Status: Single
Telephone: Показати контакти
E-mail: (mailto:********************)

******************** (mailto:********************)

Adress: c/ Santa *************, 3º4ª
17005 Girona, Cataluña, España

APTITUDES

• Communication, problem solving, analytical skills, organization and task

planning, diplomacy, resistance to stress, fast learning, outgoing,
responsible, punctual, creative, flexible, teamwork, multitasking,
ability to prioritize tasks according to importance.

• Native Languages: Romanian and Russian.
• Languages High Level: English and Spanish.
• Languages Medium Level: French and Portuguese.
• Languages Basic Level: Italian and Catalan.
• Software: Office Package, Emailing

JOB EXPERIENCE

SUNTRANSFERS, AIRPORT TRANSFER COMPANY

June 2016 – Present

Customer Service Executive at Suntransfers.com // Complaints handling //
(https://www.suntransfers.com/ (https://www.suntransfers.com/)).

- Interaction with customers to provide and process information in

responseto inquiries, concerns and requests about
Suntransfers.com’s services.

- Solving problems for customers during travel assistance calls when

decisiónhave to be taken fast.

- Calling customers to help them complete payments and booking
- Intermediation between customers and transport operators
- Assisting customers seeking Suntransfers.com availability, pricing &

service information (telephone, chat and email)

- Collaboration on cross-functional projects in coordination with other

departments (e.g. Marketing and Contracting, translations, content
creating, etc.)

- Negotiation of suitable resolutions to complaints with customers

Página 2

TATIANA *****

- Identification of complaints and other customer feedback trends

which indicate where the service can improve.

- Social Media reviews handler and resolution
- PayPal claims and disputes resolution

EVENTS & DANCER

January 2015 – May 2016

Traveling and working in China.
Professional dancer and hostess at personal and corporate events in 
Shanghai, Guangzhou, Suzhou, Xiamen, Xian, etc.
Dancer in promotional tours of Budweiser, Heineken. 
Lexus car show launch. 
 

DECKMEDIA SL 

November 2012 – December 2014 

In Charge of providing the informational support to the customers of the 
company via Live Chat, phone, e-mail; inform customers about product 
discounts and promotions, active sales of products and services provided by 
the company; handle dissatisfied customers in a polite and professional 
manner; track and follow-up all customer requests in a timely manner; 
answer customer inquiries concerning services, products, billing; build 
long-term relationship with customers for new business development 
opportunities. 
 

JURNAL TV 

September 2012 – November 2012 

Intern as producer assistant at local TV channel” Jurnal TV” 
(https://www.jurnaltv.md  (https://www.jurnaltv.md/)) 

MEDIA SHOW GRUP SRL 
 
July 2010 – September 2012

 
Coordinated the organization of a various range of events (family events, 
presentations, conferences, team-buildings, official openings, corporate 
events, fashion shows, live concerts, weddings, etc.) Duties consisted of: 
collaborating with project team to implement all activities for events 
within required timeframe and budgets, and perform research on all event 
location and entertainment facilities; administer all production process and 
monitor all projects from conceptualization to implementation and manage 
production budgets for various events; coordinate the relations with 
customers, ensuring a strong customer-oriented approach, by assisting and 
providing knowledge on all products, and adapting the final product to the 
initial needs of the customer; promote events organization service through 
media; secretarial services. 
In charge of procuring sales of tourist packages, as well as arranging tour 
packages for clients; online booking; editing of documents. 
 

Página 3 

TATIANA ***** 

EDUCATION 

INTERNATIONAL MANAGEMENT INSTITUTE, CHISINAU, MOLDAVIA 

2007 -2010

Qualification: License in economic sciences / Marketing and Logistics 
Specialization 
Occupational skills covered: Marketing, Logistics, Accountancy, Techniques 
of communication,

ANAT MOLDOVA (NATIONAL ASSOCIATION OF TOURISM AGENCIES OF 
MOLDOVA) 

September 2010 – December 2010 

Qualification: Tourism manager 
Occupational skills covered: Tourism economy, Reservation of air tickets, 
Tourism service management, Tourism Marketing, etc. 
 
 

INTERNATIONAL MANAGEMENT INSTITUTE, CHISINAU, MOLDAVIA 

2007-2009 

Qualification awarded: Certificate of translator
Occupational skills covered: Business English 
 

SPIRU HARET, LYCEUM, CHISINAU, MOLDAVIA 

2004-2007 

Qualification awarded: Bachelor degree