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Початковий текст

Sabina ***********

Dubai, United Arab Emirates

Mobile : 00 Показати контакти

Email : **********************

APPLICATION FOR THE POST OF RESERVATION AGENT

OBJECTIVE

To obtain a suitable, challenging and rewarding position to suit my varied experience and multi-various exposure

SOME OF MY SKILLS AND ACHIEVEMENTS INCLUDED:

• ••Team facilitator / Punctuality / Positive attitude.

• ••Adapting to any work environment.

• ••Well Communication.

• ••Ability to communicate professional and accurately via phone

• ••Professional phone etiquette; able to handle multiple phone calls and tasks simultaneously

• ••Excellent communication and organizational skills; reading, writing, and oral proficiency in the English language

• ••Strong organization skills

• ••Ability to work in a rotating shift and dynamic environment

• ••Able to work alone and within a team

• ••Be encouraged to demonstrate your professional passion

• ••Pro-active and reliable

TRAININGS & SEMINARS ATTENDED(AL MUROOJ ROTANA HOTEL- DUBAI)

• ••Basic Food Handling Seminar – Scotland Standard .

• ••English Level 2 -Conducted by Dynamic Learning.

• ••Cocktails Training.

• ••Coffee Training programs

• ••Wine Training

• ••programs.

• ••HACCP training

• ••OJT (Departmental Trainer)

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WORK EXPERIENCES

• Working as a Order Taker in Room DiningIn AL MUROOJ ROTANA HOTEL Dubai, U.A.E from ********** .

Responsibilities:

• ••Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

• ••Will notify guests and management of delays in service delivery

• ••Will maintain clean and organized work areas throughout their shift

• ••Assist in increasing the Room Service Food and Beverage revenues by up-selling to the guest when they placed orders

• ••Plan the day to day routine work efficiently to ensure maximum service delivery in accordance to the hotel standard

• ••Assist guest in placing their orders, making recommendations and generally advising them

• ••Perform other duties as may be assigned by your supervisor from time to time

• Worked as a HOSTESS in Al Dining Restaurant in Al MuroojRotana Hotel from (********** to **********).

• Worked as a Sales adviser, Oriflamme Beauty Company (2009-2011)

• --Manage the sales area and respond to customer's queries and requests

• --Greet the customers and enquire about the products they wish to buy

• --Display a variety of products that suits the customers preferences and financial status

• --Inform the customers about the alternatives available for their product with the stores

• --Supervise the work of co-sales advisors and ensure they perform their duties diligently

• --Coordinate activities with the inventory and marketing teams.

Worked at Ozdilek (Turkey)as a guest service (2007 to 2009).

• Offer consistently professional, friendly, warm and engaging service

• Give a warm welcome and check in guests taking into account the established SOPs

• Check out of departing guest in accordance with the established standards

• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues

• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy

• Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation

• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

• Worked as a teacher in school (2006 to 2007).

• Worked as a Design Engineer in privet company Likiye(Turkey) (2005 to 2007 )

• Worked as supervisor in Room Dining In Iberotel Miramar Hotel Beach Resort (2015 to2017)

• Asst. Spa Manager at AVITANE company in Cove Rotana Hotel UAE,(2018 to 2019)

Responsibilities:

• Always demonstrate sincere customer focus and true appreciation for the guest experience.

• Develop and maintain adequate professional product program.

• Develop and maintain retail product program.

• Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.

• Ensure all areas of the Spa are kept clean and well maintained at all times.

• Ensure compliance with all legislation governing the operation of a Spa facility.

• Ensure the guest experience is relaxing and in accordance with the hotel's standards.

• Ensure the health and safety of guests and employees are paramount at all times.

• Ensure consistent Spa experience development to ensure that innovation and uniqueness is maintained.

• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.

• Ensure that the Spa team adheres to all hotel’s and company operational and service standards.

EDUCATIONAL QUALIFICATIONS

• ••Diploma of Turkey Polytechnic University 2006.

• •• Certificate of Department for International Development of Kirgizstan (specialist In business development)

Certificate of Department for International Development of Kirgizstan (crafting)

PERSONAL DETAILS

Name in full : Sabina Baratbaeva

Date of Birth : **************

Age : 32

Gender : female

Civil Status : Single

Nationality : Kyrgyzstan

Visa status : Employment

Languages: English - Good

Russian - native

Turkish - excellent

DECLARATION

I hereby certify that the particulars furnished here are true and accurate to the best of my knowledge.

And I wish to submit my application and curriculum vitae for your kind consideration

Thank you.