Резюме Call Center Operator

Professional Experience

national university “ostroh academy”

Teacher of English and Italian, September 2011 – June 2015

• Taught classes

• Prepared activities for students

4writers.net

Editor, May 2013 – June 2016

• Edited format, grammar, punctuation, style in the papers written for academic purposes

• Provided comments to improve Writers’ skills

Customer Support Agent, June 2015– Present

• Assisted customers in English via chat and telephone, provided the requested information

• Solved the customers’ issues and dealt with conflict situations

• Participated in PR campaigns of the company, contacted clients, encouraged them to place new orders, promoted the company’s services

• Performed administrative tasks related to the website functioning

Education

national university “ostroh academy”

• Graduated in 2010 as a Specialist in Foreign Languages

Additional Skills

• Languages:

Ukrainian, Russian – Native

English – Proficient

Italian - Intermediate

• Web and tech savvy, require little to no training