Резюме Cabin Crew

ANZHELIKA **********

PERSONAL PROFILE

Date of Birth: ********** (age: 24)
Nationality: Ukraine
Current Location: Ukraine, Kiev
Phone: ( Показати контакти ;
E-mail: ********************************
(mailto:********************************)Marital status: Single

PROFESSIONAL ASPIRATION

To contribute my positive attitude, my experience working in a fast-paced and challenging environment and my passion
for the aviation industry to providing each guest with impeccable customer service and a unique travel experience during
every single flight.

EDUCATION

Masters degree in tourism and recreation

University College of Tourism and Ecology in Sucha Beskidzka (WSTiE), Sucha Beskidzka-Poland (

‘The Best Tourism

College in Poland 2**************6)

[Sep. 2016

– Jun. 2018]

Bachelors degree in tourism

Kyiv National University of Trade and Economics (Kharkiv Institute of Trade and Economics), [Aug. 2012

– Jul. 2016]

Kharkiv-Ukraine

PROFESSIONAL EXPERIENCE

Waitress/Hostess, RestaurantPrimo, Krakow, Poland

[Nov. 2017

– Jun. 2018]

 Handling customer calls, managing the cash register;
 Greeting and hosting guests, suggestion menu items to suit their tastes and delivering it promptly;
 Maintain a neat, organized environment.

Animator, (http://www.hotelpalmiyegarden.com/)Palmiye Garden Hotel, Side, Turkey

[Jun.

– Oct. 2017]

 Providing a hospitable, friendly and welcoming atmosphere for every guest;
 Encouraging guest participation in activities;
 Providing special attention to children, giving first aid.

Bartender, (http://www.belpinar.com.tr/)Club Hotel Belpinar, Beldibi, Antalya-Turkey

[Apr.

– Sep. 2016]

 Making drinks suggestions, preparing alcoholic/non-alcoholic beverages;
 Interacting with customers, taking orders and serving snacks and drinks promptly;
 Keeping a clean and tidy bar area. 

 
Waitress,  (http://www.wokonthebeachmb.com/menu/29/)Wok On The BeachRestaurant, Myrtle Beach, South Carolina-USA

[May. 

– Sep. 2015]

 Handling customer calls in a polite and professional manner, taking orders; 
 

Providing excellent customer service to ensure guest’s satisfaction; 

 Caring out the equipment and workspace. 

 
Food and Beverage Service,  (https://www.atlantisbeach.gr/en/)

Atlantis Beach Hotel Réthymnon, (https://www.atlantisbeach.gr/en/) Island of Crete-Greece

[May. 

– Oct. 2014]

 Communicating closely with team members to ensure service runs smoothly and all guests are fully satisfied; 
 Keeping the restaurant clean and tidy, setting tables for each service; 
 Making menu recommendations, answering 

guest’s questions. 

Florist,  (http://feeria.net.ua/)Floristic Studio Feeria/, Alushta, Crimea/Kharkiv- Ukraine

[May. 2010 

– Dec. 2014]

 Welcoming customers and taking orders;
 Making flower compositions, ensuring the customer is enjoying the result;
 Achieving sales targets by providing exceptional service and using effective sales techniques. 

ANZHELIKA **********

SKILLS AND COMPETENCIES 

Languages: Russian (native), Ukrainian (native), English (fluent), Polish (Advanced), Turkish (basic). 
 
Personal Qualities: customer-focused, flexible, self-driven and with high empathy levels, dynamic, passionate and 
enthusiastic about the aviation field, attentive to details, adaptable, excellent communication and listening skills, team 
oriented, stress-resistant, , friendly and considerate, excellent customer service skills, including being patient and 
resilient. 

Hobbies: parachuting, horse riding, travelling to exotic places, socializing with new people, floristics, participating in 
event organization, sports activities (volleyball, swimming, bicycling). 
 

REFERENCES AND RECOMMENDATIONS 
 

Available upon request

I hereby give consent for my personal data included in the job offer to be processed for the purposes of recruitment 

under the Data Protection Act 1997 (Dz. U. no. *************).