Резюме IT Project Manager / Delivery manager / Scrum master

WORK EXPERIENCE

*********** YAROSLAV

Location:

Kyiv, Ukraine

Phone:

Показать контакты

E-Mail:

******************************

LinkedIn (https://www.linkedin.com/in/yaroslav-***********-976a74117/)

,

Telegram (http://t.me/***********yaroslav)

Project Manager with BA / Delivery manager

IT Project Manager / Scrum Master
Bettorify (Gaming startup, B2B & B2C solutions), Dec 2024 – May 2025

Rebooted Agile processes for 3 cross-functional teams (~25 FTEs) with 500+ open tickets, reduced tech debt backlog and restored
sprint cadence.
Restructured backlog (Epic → Story → Subtask) to improve transparency and demo focus on functionality.
Initiated the transition to feature-based releases, eliminating release bottlenecks in case the stage has critical, major bugs.
Appointed QA lead, restructured the team, and improved testing accountability, significantly decreasing untested backlog.
Designed dedicated Jira workflows for designers, enabling cycle-time tracking, better predictability and identification of approval
bottlenecks.
Created 15+ Confluence artifacts (resource plan, onboarding package, task workflow, scrum playbook, stakeholder registry,
communication matrix), standardizing onboarding and sprint planning.
Implemented time tracking across departments, enabling velocity-based sprint planning and eliminating false overtime claims.
Delivered structured Sprint Reports (goals, results, impediments, metrics) for CPO/CEO, raising transparency and reducing ad-hoc
requests.
Facilitated pre-demo alignment and coached teams toward “value delivery,” improving stakeholder perception of demos.

Project & Delivery Management:

Full-cycle SDLC oversight, including pre-sale and discovery, portfolio & program management,

practical Agile (Scrum/Kanban) and theoretical SAFe.

Team Leadership:

Managing cross-functional teams (5–30 FTEs) and vendors, 1:1, mentoring, performance reviews, conflict

resolution.

Process Optimization: 

Teams and departments interaction, release strategy, onboarding flow, Scrum ceremonies, estimation

rules, quater planning, Jira setup from the account level, implementation of project metrics.

Product Ownership: 

Competitors analysis, customer development, built user personas. Backlog → DEEP, user story → INVEST.

Business Analysis: 

Requirements elicitation according Karl Wiegers, defined business and stakeholder requirements, wrote use

cases and project documentation.

Financial & Reporting: 

Invoicing, budget oversight using EVM, contracts (T&M, capped T&M, fixed-price) and SLA management,

risk/change/scope creep management, C-level reporting.

Marketing & Sales: 

Managed the marketing B2B/B2C and sales B2C departments. Was responsible for company revenue and

departments performance indicators.

Business value:

 Was CEO of the marketing agency and own startup, pitching to investors. Finished Demium startups incubation.

CORE SKILLS

Senior IT Project Manager ********+ years of experience in fintech, e-commerce, telecom, igaming, travel and dating domains.
Managed cross-functional teams up to 30 FTEs and vendors in product and outsource sector. Delivered SMB’s, Enterprise and Start-up
product solutions under Scrum, Kanban, Waterfall and hybrid models. Proactively identifies and addresses bottlenecks to enhance
product quality and overall organizational profitability. Proficient in launching projects from inception and seamlessly integrating into
existing, consistently driving them to successful release.

TECH STACK

Frontend stack: 

HTML, CSS, Javascript, Vue.js, Angular.

Backend stack: 

Node.js, Java, PHP (laravel), Ruby on rails, Python.

Mobile:

 Kotlin, Swift.

CI/CD: 

Teamcity, Jenkins, GitlabCI, Kubernetes, Docker.

VCS: 

Github, Gitlab, Bitbucket.

Logging/Servers metrics: 

AWS (cloudwatch), ELK, Prometeus+Grafana.

QA:

 Zephyr, Testrail.

PM tools and design: 

Jira (cloud and server), Confluence, Worksection, Clickup, Monday, Redmine, GanttPRO, Figma, Miro.

IT Project Manager / Scrum Master
Andersen (outsource), Sep 2023 – Nov 2024

Managed two concurrent engagements in Banking (Hungary) and Gambling domains, led cross-functional teams.
(iOS/Android/Web/QA/BA/DevOps/Design, 12–16 FTE per project) under Agile/Scrum.
Drove delivery governance (cadence, risk log, RAID, change control) and executive reporting for client C-level, PO/PM and Delivery.

IT Project Manager / Scrum Master
Shopify outsource company, Sep 2021 – Mar 2023 (E-commerce)

Managed 3–4 parallel Shopify engagements in apparel/footwear/kidswear/accessories, mixed teams.
(Backend/Frontend/Design/QA/DevOps) with a blend of dedicated and shared resources.
Selected and ran fit-for-purpose delivery models: Kanban for support/SLA pipelines (focus on cycle time/lead time/throughput),
Scrum where client collaboration allowed, Waterfall/phase-gated for fixed-scope design/front-end rollouts.
Led pre-sale & discovery: stakeholder interviews, scope shaping, initial backlog creation, effort estimation (PERT),
risks/assumptions, proposal inputs, joined client calls and used approach to secure sign-offs and kickoffs.
Acted as BA-by-need, translating business goals into granular requirements (epic/story analogs in ClickUp/Monday), acceptance
criteria and priorities to unblock delivery.
Introduced a standardized estimation model (PERT + “pure dev time” rule) across engineers, reducing estimate variance and
improving hit rate on delivery dates.
Upsell wins with Sales:

Proposed regression testing after recurring post-release defects → added paid QA hours and stabilized releases.
Identified paid social (FB/IG) demand gen for a kids’ shoes store → coordinated with marketing contractor → opened a new
revenue stream beyond development.

Drove financial ops for projects: raised invoices, tracked receipts, maintained a payment ledger and provided monthly revenue
visibility to leadership.
Initiated an MSA change to shorten work-acceptance from 2–3 weeks to 1 week, reducing month-end disputes and improving
cash collection predictability, tailored SLAs to client time zones and contract type.
Performed hands-on QA when necessary (ad-hoc functional checks against test cases) to prevent leakage before client handoff.
With DevOps, organized AWS CloudWatch log categorization and alerting (email notifications) and set up CI/CD pipelines for
client environments to streamline deployments.
Ran communication cadence: daily Slack updates to COO (revenue, forecasts, client risks), weekly PM dept syncs and client status
meetings as needed; maintained risk/change logs to prevent blockers.

IT Project Manager / Scrum Master
BSG.World + Ibox Bank (Enterprise product companies), Apr 2023 – Aug 2023

Managed two teams (16 FTEs + 2 vendor firms; 8 FTEs + 1 vendor firm) delivering enterprise banking and telecom solutions.
Facilitated Scrum ceremonies and aligned cross-departmental requirements (Marketing, Finance, Product).
Built project timelines (Gantt, WBS, Tempo) and drove capacity-based planning and estimation.
Improving delivery predictability and documentation quality.
Conducted 1:1 meetings to strengthen team performance and accountability.
Delivered 2FA authentication service bsg.world/authentication  (https://bsg.world/authentication/)on production.
Initiated an internal PM Book to standardize project processes and knowledge sharing.

Project 1 — Hungarian Mobile Bank (MVP for Android, iOS, Web, capped T&M)

Scope: deliver MVP apps with mock data (backend in follow-up contract) per SOW budget/timeline, prepare for client user testing.
Took over mid-stream after two PM rotations, stabilized planning, stakeholder alignment and scope boundaries across iOS,
Android, Web, QA, BA, DevOps, Design.
Coordinated vendors (e.g., KYC: Onfido), Legal, Sales, Delivery, unblocked integrations and clarified acceptance criteria where
discovery artifacts were incomplete.
Instituted cross-review policy, clarified DoR/DoD and formalized UAT support; ran structured demos and decision logs to secure
sign-offs.
Outcome: MVP delivered and contract closed (despite turbulence and stakeholder changes); supported extra acceptance sessions
and bug-fix wave post-handover to ensure audit readiness (incl. EY presentation).

Project 2 — Gambling Platform (B2C core, B2B/white-label)

Scope: quarterly roadmap execution (backend-centric features) under T&M, coordinated with client PO, Release Management, and
15 parallel teams.
Introduced data-driven capacity planning: recalculated focus factor *********–0.90 assumptions to an evidence-**********–0.63
(Tempo time-tracking), improving target feasibility and expectation management.
Proposed release-flow improvements (second dev/pre-prod environments, PR review SLAs) to reduce production cycle time,
enforced story-level readiness (BRD → use cases → user stories).
Outcome: delivered ~75–85% of the quarterly plan, including onboarding and execution of KYC SEON integration handed over mid-
stream, recognized in Andersen as PM of the quarter (**********/10) for delivery, escalation handling and pre-sales support.

IT Project Manager
Dating service (NDA, Product company) + Vgoru Digital Agency (Outsource), May 2019 – Feb 2021
Dating Service 

Delivered revenue-driving features: +1–3% uplift (birthday greetings), +1–2% (short video), +0.5–1% ROI (loan functionality).
Ran customer development (150+ profiles, support tickets), identified recurring requests and built 3 user persona models for
onboarding/affiliate teams.

LANGUAGES

English 

–

B2,

 Ukrainian 

–

Native, 

Russian 

–

Bilingual, 

French

 - A

EDUCATION

National Technical University of Ukraine “KPI”, 

Master of Biotechnology,

 2008 – 2014

IT Project Manager
IT-Tour / Piligrim (Product companies), Jun 2016 – Aug 2018

Managed two teams (~20 FTEs) delivering CRM for travel agencies (integrated with Unisender, Binotel, Ringostat, Jivosite) and a
tourism website with CRM automation.
Drove customer development via a 200-agency focus group, iterated features (workflows, statuses) and improved adoption.
Negotiated API enhancements with vendors (e.g., Unisender), enabling faster onboarding and making CRM more competitive.
Onboarded 7+ agencies, replacing manual Excel workflows with automation, reducing routine work and training staff.
Conducted usability/analytics research (GA, heatmaps, bounce rates), boosting site conversion.
Represented CRM at industry events, pitching roadmap to clients and partners.
Directed 25-person marketing & sales dept; aligned teams, redesigned CRM processes and set shared KPIs.
Launched performance marketing campaigns: reduced CPL by 50%, increased direct traffic +30% (+6% CR), built Facebook
channel, grew leads +44% via referrals.
Introduced trial onboarding program for sales hires: reduced ramp-up from 1 month+ to 2 weeks.
Improved sales scripts, doubling conversion from 7% → 15%.

Key Impact: 

Delivered MVP CRM with first 7+ agencies onboarded, improved usability & positioning, doubled sales conversion and cut

lead costs while scaling traffic.

COURSES

Delivery ***********, IAMPM platform, 

2025

Scrum Master Certification (***********%), 

2024

Andersen Architecture based course, 

2024

Andersen PDS framework, 

2024

Andersen ********, 

2024

Additional courses:

 https://sites.google.com/view/self-studycourses?usp=sharing (https://sites.google.com/view/self-studycourses?usp=sharing)

Co-led affiliate CRM (Megaplan): client cards, statuses, reporting → reduced affiliate loss and improved retention strategy.
Managed CPA offers in Affise (Tier 1–2 markets, dating/adult gaming), negotiated PPS/PPL, SOI/DOI, optimized traffic via
GEO/device rules & A/B tests.
Hired and onboarded 3–4 affiliate managers, scaling capacity, one advanced to department lead.

Vgoru Digital Agency

Delivered diverse projects (landing pages, PPC, design software, parsing tools).
Reached 50% of break-even revenue within 6–8 months on investor funding.
Formalized workflows in Bitrix CRM (sales pipeline, task flow) and wrote usage guides.
Built team of 13–15 specialists and retention strategy.
Developed marketing strategy (PEST, VRIN, BCG, McKinsey, Ansoff), defined positioning, and executed PPC, warm sales and email
campaigns.