Резюме Customer Service

Viktoriia **********

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********************** (mailto:**********************)

Ukraine, Kyiv

PROFESSIONAL

SUMMARY

Retail and costumer relations specialist with a wide experience in sales and

delivering excellent customer services to the clients. A diligent professional

with financial and analytical skills who is highly competent in handling

complex matters and accomplishing goals in a professional way.

WORK HISTORY

SALES EXECUTIVE

TWG Tea | Singapore

10/2018 to 10/2020

Managed direct sales; Assisted clients on a regular basis providing them

with detailed, professional consultation and objective advice; Regularly

worked with client documentation and databases; Handled enquiries

and constantly checked satisfaction with service; Offered efficient services to

customers by identifying their inquires and giving confident and professional

impression; Coordinated deliveries and accurately organized the work

process achieving targets within set timeframes;

GUEST RELATIONS MANAGER

Maison Ikkoku | Singapore

09/2017 to 09/2018

Responded to customer requests, offering excellent support and tailored

recommendations to address needs; Partnered with all team members to

deliver services that support company objectives, consistent with corporate

values; Built outstanding client relationships through effective communication

and teamwork for continued customer satisfaction and loyalty, and collected

customer feedback and delivered reports to leadership to promote correction.

SKILLS

Customer-oriented approach and

ability to build partnership and

mutual trust relationship

Inter-personal skills and 

knowledge of business etiquette 

Problem-solving and negotiation 

skills

Ability to work independently and 

as a dedicated team member 

High computer skills, awareness 

of all major programmes

 EDUCATION

Junior specialist in Finance and Credit (With honours ) 2014

Economic collage " KNEU" , Kyiv

Bachelor degree in Finance and Credit (With honours )2017

Kyiv National Economic University , Kyiv 

Additionally passed exams and received such certificates:



National depository certificate



Trading certificate.



1C certificate



Python

VB 

ADDITIONAL INFORMATION 

In 2016 successfully completed a student summer exchange program Work and 

travel USA.