Резюме Customer Service

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O LG A O K U N

C L I E N T S U P P O R T E X P E R T

C O N T A C T S

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Kyiv, Ukraine

A B O U T M E

International Flight Attendant with 10+
years' experience in Aviation and
Customer Service and an extensive
range of skills including Team
Management and Problem Solving.
Strongly focused, with the ability to
complete tasks accurately in a fast-
paced environment with conflicting
deadlines.
Experienced Professional with a proven
background in providing support and
solving customer complaints and trained
in CRM.
Loyal and approachable person with a
strong belief in customer focus. A quick
learner who is passionate about helping
customers at achieving their best
shexperiences.
An adept presenter, communicator and
problem-solver who is used to dealing
with a diverse audience and achieving
the best results.

W E B S I T E S &
S O C I A L L I N K S

L A N G U A G E S

English

Spanish

Ukrainian

Russian

Portugese

S K I L L S

Conflict resolution

Quality Control

Team management

Reports and documentations

Interpersonal communications

Vehicle checklists and audits

Multi-Task Management

Emergency security

Onboard firefighting

Shift assignment accountability

Computer Proficient

Customer Satisfaction

Stress management

Financial records and processing

Crew Resourse Management

W O R K E X P E R I E N C E

AUG 2005

JUN 2020

INTERNATIONAL FLIGHT ATTENDANT

Ukraine International Airlines | Kyiv

• To stay current on new requirements and procedures, took

advantage of training in customer service, conflict resolution,
and safety procedures.

• Performed audits of aircraft interiors after they have been

cleaned and sanitized.

• Supervised the activities and production of a 5-member team

of crew members.

• Resolved guest complaints effectively and arranged for

complimentary services to be offered for any case that
incurred hardship.

• Made reports after every flight for quality control of all

processes.

• Ensured all company rules and regulations were followed to

keep environment safe for all travellers and employees.

• Ensured proper stowing of emergency equipment by

inspecting interior of aircraft prior to, during, and after flights.

• Ensured all airline and federal aviation regulations were

followed at all times to guarantee the safety of passengers
and crew.

• During flights, provided beverages and food items to

passengers as well as information about airline products.

• Provided reassurance and comfort to passengers during

unforseen or stressful situations, such as flight turbulence or
flight delays.

JUL 2017

JUL 2017

INTERNATIONAL FLIGHT ATTENDANT

Tunis Air Leasing Programme | Tunis

APR 2005

MAY 2005

GALLERY ASSISTANT

Kyiv-Mohyla Art Gallery | Kyiv

JAN 2005

JUN 2005

BUSINESS OFFICE MANAGER

Tivay Ukraine, Water Delivery | Kyiv

E D U C A T I O N

2005

MASTER OF ARTS

Kyiv National Shevchenko University | Kyiv

Spanish and English Languages & Literature.

2005

Cabin Crew Training + recurrent trainings | Kyiv

Dandgerous Goods Operations;
Aviation Safety;
First Aid;
Firefighting onboard;
Emergency procedures & Ditching rescue;
Croud Panic Mansgement;
Sales;
Crew Resourse Management;
Stress Management;

2010

Vipassana | Chernihiv, Ukraine

Mind processes managenent

2019

Vishnu Yoga Shala | Rishikesh

Ashtanga Primary Course

2013

IKO | Mui Ne & Hua Hin

International Kitesurfing License

H O B B I E S

Watersports

Ashtanga Yoga +

Iyengar

Design

Motion Design

Photography.