Резюме Manager

Name: ******* SVITLANA
Nationality: Ukrainian
Address: China, Shanghai
Telephone: +86 15921811504
E-mail: Показать контакты
Date of Birth: **********

Knowledge and experience:

********** - now - Guest Relation Manager in “The Galleria” Wedding Venue,
JiaHao Group, Shanghai city.
My duties and responsibilities:
- High quality service in number one Wedding Venue of Shanghai;
- Quality control;
- Providing assistance to newlywed couples and guests;
- Encouraging guests feedback, solving guests complaints;
- Hiring part-time fresh foreign talents and training them.

2*************8/05/29 - Guest Relation Manager in One Home Art Hotel, Shanghai
city.
My duties and responsibilities:
- Welcome guests and determine guests satisfaction level;
- In room Check-in, Check-out, recognize all VIP guests and give personalized
service;
- Prepare rooms for the guests, coordinate guest’s arrivals and departure;
- Encouraging guests feedback, solving guests complaints.

2*************6/07/10 - Receptionist in “Shanghai Yin Ting Yue Lai Boutique
Hotel”, Shanghai city.
2*************5/11/30 - Chinese-Russian, Russian-Chinese Translator in
International Company “River” (shower cabin), Pinghu city.

2*************4/08/20 - Sales Manager in International consulting company “Optim
Consult”, Guangzhou city.

2*************3/06/20 - Internship as a Sales Manager International Trade Company
“Olanmear”, Beijing city.

Education

2*************5/20/06 - Lanzhou University. China, Lanzhou City, Master Degree -
Teaching Chinese as a foreign language.

2*************3/ 20/06 - BeiHua University. China, Jilin City. Bachelor Degree -
Management of Tourism.

2*************9/20/06 - BeiHua University. China, Jilin City. Chinese language
course.

2*************8/20/06 - Trainee in Zhytomyr city Regional Economic Court.

2*************8/28/07 - College of Business and Law. Ukraine, Zhytomyr city.
Major - Law.

Personal Information

Friendly and out-going person who can adapt to any given situation. Enjoying

deal with guests. Quick learner and I am comfortable working alone or as part of a
team. Hard working which ensures that my work represents a job well done. Easy
going and enthusiastic personality, which has assisted in forging and maintaining
excellent professional friendship with work colleagues.

Foreign languages:

English (Fluent)
Chinese (Fluent)
Russian (Fluent)
Ukrainian (Mother tongue)