Резюме Marketing specialist

Curriculum vitae

PERSONAL INFORMATION

Seckin Ismail ****

3208 SOK YASAMKENT MAH GULBENG KONUTLARI D BLOK NO Показать контакты ANKARA
(Turkey)
+9**********6

****************

https://www.linkedin.com/in/seckin****/ (https://www.linkedin.com/in/seckin****/)

Sex

Male

| Date of birth

***********

| Nationality

Turkish

WORK EXPERIENCE

*********–*********

International Sales and Marketing Specialist

Telsam Telekom, Ankara (Turkey)

▪ Finding new markets
▪ Increasing sales
▪ Sales, marketing and planning activities.
▪ Interpretation from English to Turkish, and vice-versa, for IT support.
▪ Translation of written content from the Turkish language to the English language.
▪ Skype chats with IT support people for solving problems.

********–********

Customer Care

At&t Brno, Brno (Czechia)

▪ Answer incoming support related phone calls as the first line of contact for the AT&T Premium

customers (top 5% of customers)

▪ Provide support for all U-VERSE products - TV, phone, internet
▪ Maintain customer satisfaction and positive relationship
▪ Handle inquiries related to service, coverage, features, devices, accessories, repair &

troubleshooting, billing, service activations, and changes.

********–********

Customer service representative

Apple, Ankara (Turkey)

IT & Customer Service

********–********

Private tutor

Freelance Work, Ankara (Turkey)

I have worked as an English Second Language Teacher

********–********

International Trade Coordinator

Sonoturco, ANKARA (Turkey)

▪ I maintained a good relationship with suppliers & buyers.
▪ I have used my English and Turkish skills to provide the best
communication for customer satisfaction.
▪ I provided interpretation from the Turkish language to the English language and vice versa for 

official meetings, events, visits, and other official activities.

▪ I provided interpretation and translation duties for my boss and suppliers.

12/2/20

© European Union, 2002-2019 | http://europass.cedefop.europa.eu 

Page 1

/ 3

Curriculum vitae

 Seckin Ismail ****

********–*********

Server

Renaissance Downtown Hotel Dubai, Dubai (United Arab Emirates) 

Food & Beverage

********–*********

Front Desk Agent(Internship)

BLUE VELVET HOTEL, Alanya (Turkey) 

▪ Processing all guest check-ins by confirming reservations, assigning room and handing out the key.
▪ Collecting all the payments.
▪ Processing all checkouts.
▪ Answering guest calls, questions, and concerns.
▪ Coordinating with Housekeeping to track readiness of rooms for check-in.
▪ Supplying guests with directions and information about the hotel.
▪ Welcoming and acknowledging all guests.
▪ Speaking with others using clear and professional language.

Business or sector

Hotel

********–*********

Spa Receptionist(Internship)

SWISSOTEL ANKARA
Yıldızevler Mh Jose Marti Caddesi 21.Sk No:2,Cankaya, Ankara (Turkey) 

http://www.swissotel.com/hotels/ankara/ (http://www.swissotel.com/hotels/ankara/)

▪ Taking massage and skin cleaning reservations.
▪ Checking the membership of the guest and completing check-in and check out
▪ Collecting payments, printing and stamping the invoices.
▪ Giving the guests a tour of the facilities.
▪ Making arrangements with the spa sales office for the guests that want to become new members 

and have problems with their contracts.

▪ Taking phone calls and informing our guests about our facilities.
▪ Reporting technical difficulties in the spa to the technical service.
▪ Cooperating with massage therapists and the attendants.
▪ Making sure that hygiene standards are met in the spa facilities.
▪ When guests ordered food and drinks, I ordered the drinks and the food from the bar and made 

sure that they got the food on time. I collected the payment for the check.

▪ Solving customer service-related issues. Providing excellent customer service.

Business or sector

Hotel

EDUCATION AND TRAINING

********–********

Bachelor Degree in Hotel/Hospitality Management

University of Minnesota, Crookston (United States) 

 
Bachelor of Science in Hotel / Restaurant Management
 

********–********

Associate of Arts/Hospitality Management

College of Southern Nevada, Las Vegas (United States) 

Associate of Arts / Hospitality Management

12/2/20

© European Union, 2002-2019 | http://europass.cedefop.europa.eu 

Page 2

/ 3

Curriculum vitae

 Seckin Ismail ****

********–********

Completed classes for the degree of Associate of Arts Hospitality 
Management

Columbus State Community College, Columbus (United States) 

▪ Completed classes for the degree of Associate of Arts Hospitality Management.

PERSONAL SKILLS

Communication skills

▪ I have gained communication skills and have been exposed to different cultures by living 

abroad. I have lived in the United States, Czech Republic, United Arab Emirates, and Turkey.

▪ I have gained excellent interpersonal communication skills and business communication skills 

in Hospitality Management.

▪ I have better listening skills than most people because of my customer service experience in 

Hotel Management.

Job-related skills

▪ Increasing guest satisfaction at hotels.
▪ Promoting the business.
▪ Analyzing sales figures and revenue management strategies.
▪ Solving problems.
▪ I can come up with the idea on my own, plan it and execute it in life and business and I am self-

motivated.

▪ I have acquired this skill by living by myself abroad and just being independent.

Driving licence

B

12/2/20

© European Union, 2002-2019 | http://europass.cedefop.europa.eu 

Page 3

/ 3