| ******** Sales | | | A versatile virtual assistant and a reliable well-experienced customer care professional | | | I am an Experienced Work at Home Agent who is able to create an efficient work environment based on the company's work at home guidelines. Adept at utilizing computer productivity software maintaining high levels of customer service and being adaptable to a given situation. Specializes in technical support, inbound phone sales, admin and exceeding customer expectations. My commitment is to provide what you need to bring the business to a higher competitive level that will help showcase your products or services to your mark. | | | | | | QUALIFICATIONS | | | | | | Customer service, admin and executive assistant expert Flexible to work all hours High speed Internet connection and capable home computer Able to multi-task on a regular basis Independent worker who does not need supervision Extremely reliable Able to learn new products or procedures quickly
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QUALITY ASSURANCE ANALYST
GREECHAT CORPORATION (Part-Time) September – *********************** Develop evaluation programs that analyze critical performance behaviors and metrics to the organization. Provide information to operations leaders regarding campaign performance as well as industry trends that may impact products and services. Ensures that all agents use the same greetings, scripts, after-chat procedures and accountability standards. Helps each agent develop a repertoire of redirects and rebuttals. Chat monitoring and providing actionable insight to help improve agent performance. Periodically review leads submission, customer surveys and chat logs. Utilization of technology (evaluation and reporting platform/tool).
TEAM LEADER ASSOCIATE CONVERGYS PHILIPPINES SERVICES CORPORATION February – ************************ Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Communicates deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations. Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints
REAL ESTATE LEAD MANAGER / VIRTUAL ASSISTANT CASH ANY HOUSE, LLC (Part-Time) August - 2017 to September – 2018 Outbound calling, email communication, coordination, and scheduling of appointments using our CRM Track leads and ensure they are followed-up on throughout the sales cycle Distribute leads Utilize scripts to convert leads into clients Make 100+ outbound calls Measure conversion ratios and meet performance benchmarks. Set up an “Ideal Week” that blocks time for activities designed to reach goals. Call past clients and Teams sphere of influence to ask for referrals. Manage contact database system. Manage new leads each week & work existing leads to convert into buying/listing appointments
ONLINE ENGLISH TUTOR / TEACHER 51TALK ENGLISH PHILIPPINES CORPORATION (Part-time) January ***************** Conducting lessons while facing the camera Presenting lessons and to attentively listen and answer students’ questions Setting up schedules of classes Makes detailed reports Answering phone calls Solving grades of students Regular contact with student thru web Determining student’s development and progress Rating performances of students
SALES ASSOCIATE, TECHNICAL AND BILLING SPECIALIST, CUSTOMER SERVICE CONVERGYS PHILIPPINES SERVICES CORPORATION July - 2013 to Feb – 2016 Working with customers/employees to identify computer problems and advising on the solution Analyzing call logs so you can spot common trends and underlying problems Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks. Generate suspicious activity reports and risk management reports for Managers. Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
COLLECTIONS SPECIALIST TRANSCOM WORLDWIDE INC Jan - ******************* Open and maintain customer accounts by recording account information Handle changes in policies or renewals Collect payments on customer past due bills Handle each call promptly and in a correct manner. Manage customers who are resistant to agent contact by remaining polite, honest and firm. Input client related data accurately and efficiently.
| | | | | | | | | Education | | | | | | COLLEGE Bachelor of Science in Accountancy (2009-2010) Central Philippines Adventist College Bachelor of Science in Business Administration Major in Financial Management (2010 – 2011) Colegio de Sta Rita Bachelor of Science in Business Administration Major in Human Resource Development Management (2015-2016) Completed La Consolacion College - Bacolod Master of Business Administration Major in Human Resource Management (2017-2018) La Consolacion College - Bacolod ELEMENTARY School of the Future (1998-2005) HISHSCHOOL Central Negros College (2005-2010) | | | | | | | |
| | Professional Skills | Possess excellent verbal and written communication skills Good understanding of call center operations Ability to maintain and establish good relationship with team members and peers across departments Goal oriented and ability to achieve targets Experienced monitoring calls and metrics, provided feedback, coaching, and reporting on data Superb supervisory and team-handling skills Ability to infuse positive elements in the team Ability to manage and solve customers' complaints Skilled in defining and achieving goals Adept in handling team's personal and professional issues Strong coordination, interpersonal, and communication skills
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Personal Skills Creative spirit Reliable and professional Organized Time management Resourceful Team player Fast learner Motivated Knowledge retention Willingness to go the extra mile Willingness to learn new things Adaptive | Apps and tools | | | | Asana | | | | | | | | Podia | | | | | | | | Microsoft (Word, Excel, PPT) | | | | | | | | Shopify | | | | | | | | Amazon Selling Central | | | | | | | | Slack | | | | | | | | Google Sheets, Calendar, GDocs | | | | | | | | Podio | | | | | | | | MLS | | | | | | | | ReiRails | | | | | | | | | Mojo Triple Dialer | | | | | | | | | Webforms (provided by the employer) | | | | | | | | | Zillow - marketing website | | | | | | | | CRM | | | | | | | | QQ | | | | | | | | Voip Apps (Zoiper, Blink, Bria Stretto, Aircall) | | | | | | | | ACSR | | | | | | | | GuideIt | | | | | | | | Social Media Platforms | | | | | | | | | | | | | | |
| English level test C2 (ADVANCED MASTERY) Approximately equivalent to CPE, an IELTS band score of 9 or 120 at TOEFL iBT (Time taken: ************ seconds) System requirements HP LAPTOP System Model: HP Laptop 15-da0xxx Operating System: Windows 10 Home Single Language 64-bit System Manufacturer: HP System Model: HP Laptop 15-da0xxx BIOS: F.02 Processor: Intel(R) Core (TM) i-5-8250U CPU @ 1.60GHz (8CPUs), ~1.80GHz Memory: 8192MB RAM | | | | | | | | | | | | | | | | | | | | |
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