Iuliia
Резюме Facility Manager
17 сентября 2018 г.Киевская область
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Iuliia ********** | ||
Contact: | Telephone: Показать контакты E-mail: ********************** (mailto:**********************) Skype ID: ********** | |
Education: | English & French interpreter/Master; MBA Executive | |
Recent Employments: | ||
Operations Manager, VFS Global, (vfsglobal.com) - service provider for the Embassies around the globe July, 2012 – December, 2016 Operations for Visa Application Centers of the Embassy of Canada (2 centers in Ukraine, global contract), the Embassy of the Netherlands (4 centers, regional contract). Also headed operations for the Embassy of the United Kingdom Visa Application Center, July’12 – Feb’14. All aspects of operations: Service Level Agreements (SLAs), financials, contracts, biddings, audits, projects, quality and security checks, communication with the Embassies, Foreign Offices, information services (call-center/mailings, web-site), biometrics, dealing with outsourced companies. Reference letter available. | ||
Country Manager, Tender-Service Ukraine, Ltd., (tendery.ua (http://tendery.ua/)) subsidiary of Tender Service Holding (Austria, tender-service.com (http://www.tender-service.com/)) – state/commercial tender information provider April, 2009 – June, 2011 Business start-up: registration of the legal entity, search for office premises, staff enrollment, accountants and solicitors outsourced. Web-site translation and localization into Russian and Ukrainian. On-line platform tests, work with the developer’s offices abroad, ticketing system, CRM, clients and data bases, parsers set up. Call-centre, cold calling, tele-sales scenarios and guidance set-up. Sale budgets, KPIs, communication with 16 company offices. On-line marketing tool (e-marsys), e-commerce, SEO campaigns in GoogleAdwords and Yandex set-up. Tender/State Procurement legislation/procedures/laws of Ukraine and Europe, general knowledge of world-wide practices in procurement. Outsourcing for the offices abroad, transfer of an office from Britain to Ukraine, outsourcing of database operators for Britain, Spain and Greece. Reference letter from the company’s owner available. | ||
Chief Commercial Officer, Klimasan Ukraine, Ltd. (metalfrio.com.br, formerly klimasan.com.tr (http://www.klimasan.com.tr/)) - cooling and freezing commercial equipment producer October, 2007 – January, 2009 B2B sales, tenders/bidding and supplying for the largest FMCG producers, key accounts, imports, marketing, exhibitions, extensive business travelling. | ||
Other: | ||
Trainings: Sales, Tele-Marketing, Telephone Sales&Cold-Calling, State Procurement and Tenders, Imports/Exports, Oral &Presentation Skills, ISO 9**************001, 27001, Etiquette & Protocol, Intercultural Relations Languages: Russian and Ukrainian native, English fluent Foreign passport: available, valid Available for relocation and/or business travelling Driving license: available No criminal records. No negative credit records | ||