Резюме Account manager

CURRICULUM VITAE

First name : LESIA

Last name: ASTAKHOVA

dob: **********

Phone: Показати контакти (tel:*************) (mobile).

e-mail: ***************

ACADEMIC QUALIFICATIONS:

National Taras Shevchenko University

1998 Bachelor's degree - Foreign Philology (French/English languages)

1999 Master of Arts - Foreign Philology (French and English languages )

LANGUAGES: Ukrainian, Russian – native

French, English – fluent

WORK EXPERIENCE:

June 2000 – January 2007:

Charitable Organization: Translating legal documents - European languages: (English/Ukrainian/Russian); Interpreting - sequential interpretation during court sittings, at notary publics, official meetings; making travel arrangements.

May 2007 – August 2008:

“Regional Construction Investments” Construction Company - Office Manager - provided administrative support; greated clients with respect and hospitality; provided basic clerical assistance including faxing documents; translated documents/letters from a foreign language to English & vice versa.

September 2008 – May 2018:

Translation Agency: Working freelance for a translation agency providing a translation and interpretation service (from/into English/Russian/Ukrainian) to clients where needed.

December 2016 – April 2017: "COLDCALLING" - financial company - Customer support manager :

• ••handling inbound/outbound phone calls;

• ••customers’ support through emails, chats;

• ••managing customer complaints

• ••entering new customer information into system

• ••updating existing customer information

June 2018 – till present: “LUATEL” - multylingual dialog and customer care service center - Custormer support manager :

• •• handling customer inquiries over the phone, by email, and chat

• ••resolving customer complaints

• ••providing customers with service information

• ••escalating different issues

• ••completing call logs
  

PERSONAL DETAILS

• •• Attentive to details

• •• Good listener

• •• Open minded

• •• Self-Management & Self-Motivation

ADDITIONAL INFORMATION:

• •• Able to work to tight deadlines;

• ••Excellent communication and social skills;

• ••Computer skills - Outlook Express, Windows, Kayako, Hubspot, PowePoint;

• •• Have an experience as a private teacher English/ French for kids and adults.

https://www.instagram.com/_oilisa_/ (https://www.instagram.com/_oilisa_/)

https://www.linkedin.com/in/lessya-astakhova-02768052/ (https://www.linkedin.com/in/lessya-astakhova-02768052/)

Expected salary: 20 000 ua hrivna

References: available on request