Resume Head of Training Center Unify, Service Manager, Chief of the section

********* VOLODYMYR

******************

Merried, daughter 24 years old

22-A Tuchina, apt. 5

Kiev, Ukraine 253152

Telephone: ************** (home), Show contacts (work)

e-mail:

******************** (mailto:********************)

Education:

SCIENTIFIC DEGREE: Candidate of technical sciences (Ph.D.), October 1997
SCIENTIFIC RANK: Senior scientific assistant, December 1998

MILITARY INSTITUTE OF COMMUNICATION AND MANAGEMENT Kyiv
Wire Communication Engineer

SPECIAL TECHNICAL SCHOOL OF COMMUNI-CATION Kyiv
Bachelor of Science Wire Communication Mechanic

Certifications:

Expert Unify: OSV+OS4000+OSBiz - Germany

THE DEFENCE SCHOOL OF LANGUAGES – Great Britain

THE NETHERLANDS DEFENCE COLLEGE - Holland


Work History:

April 2008 to Current: Infotel Group Kyiv, Ukraine

Head of Training Center Unify, Service Manager, Chief of the section:

- Teaching the architecture of corporative telecommunication networks based on
Unify PABX (OSV, OSEE, OpenScape 4000, OSBiz and so on) - conducting on-site
and local training courses in English for representatives of companies from different
countries of Germany, France, Poland, the Baltic States, Mongolia, Georgia, etc.:

- Installation of complex corporative telecommunication networks;

- Applied strong leadership talents and problem-solving skills to maintain team
efficiency and organize workflows to meet any daily demand;

- Implementation of complex projects, Contract preparation and negotiating with
Customers;

- Efficiently assisted service workers with problematic transactions to maintain
customer satisfaction and quickly rectify issues;

- Raised performance in areas of sales, management and operations by identifying
and targeting areas in need of improvement;

- Maintained team efficiency by strategically delegating daily activities, monitoring
output and rewarding positive contributions;

- Met with key customers to discuss service needs and develop effective and practical 
solutions. 
 
September ******************: Representative Office Of The “OOO Siemens 
Enterpr Kyiv, Ukraine 

Chief of the Telecommunications Section

- The control of technological process; 
 
- Management of the engineers; 
 
- Teaching the architecture of corporative telecommunication networks (Siemens 
telecom trainer); 
 
- Analyzed current business plan, identified inefficiencies in existing processes, and 
tracked performance following implementation of improvements; 
 
- Developed standard operating procedures and document workflows for current and 
future process steps; 
 
- Negotiated agreements between employees to clarify misunderstood directions and 
resolve conflicts affecting performance; 
 
 
 
 

May ********************** 
 
SCIENTIFIC CENTER OF THE CONTROL COMMUNICATION Kyiv, Ukraine 
Chief of the Research Laboratory, Senior Officer
 
- Researcher of the research laboratory; 
 
- Evaluation of the perspective digital passband capability of the switching systems of 
the integrated digital communication networks; 
 
- Supervise staff; 
 
- Provided optimal support to investigations by staying up to date on processing 
procedures and how to handle high priority evidence. 
 
Professional Summary: 
 
-Industrious and enthusiastic management professional offering 30+ years of telecom 
experience. Proven to consistently meet productivity, business and customer service 
objectives. Skillfully work with all employees to enhance performance and improve 
day-to-day processes. Diplomatic in resolving internal and customer issues to 
maximize satisfaction. 
 
-Manage and motivate telecom professionals to achieve and surpass company targets. 
Equips employees to meet goals by building collaborative and skill-based culture. 
Focused on delivering decisive, forward-thinking and positive team leadership to 
enable production success with effective workflows. 
 
-Effective manager with strong background in directing, training and motivating staff 
to achieve full potential. Perceptive with keen talent for identifying employee 
weaknesses and tactfully addressing with constructive feedback. 
 
-Effective leader and problem-solver which excels at streamlining operations to 
decrease costs and promote organizational efficiency. Offering hardworking 
mentality and history of success coordinating and monitoring operations across 
various departments. Highly committed to ensuring quality of services and products. 
 
 
 
 
 
 
 
 

SKILLS:

- Aftersales support 

- Strategic business planning

- Expert Unify PABX

- Customer service management

- Documentation and reporting

- Payment processing

- Technical support

- Conflict resolution

- Staff management

- Contract management

- Team leadership

- Employee supervision 

 
LANGUAGES: 

Proficient in English. 

 
DRIVING LICENCE: B, C 
 
INTERESTS: 

Traveling, Reading and Swimming.