Svetlana
Resume Customer Service
25 July 2020y.Luhansk Oblast
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
Original text
NAME: Svetlana ***********
NATIONALITY: Ukrainian
DATE OF BIRTH: **********
TEL. Show contacts
EMAIL: ***************
SKYPE: sa1986111
EDUCATION:
Lugansk State Institute of Culture and Arts -2004 -2008 – Foreign Languages Department (English and German) – the Bachelor degree
Lugansk National Schevchenko University – 2009 -2010 – Foreign Languages Department (English and German) – the Specialist degree
LANGUAGES:
Russian – native, English – fluent, German – fluent
WORK EXPERIENCE:
MAY 2019 – JUNE 2020 “MSC CRUISES”
Position held: Customer Service Agent
Responsibilities: Providing information and assistance to guests on board of cruise ship, managing financial transactions, performing all necessary administrative tasks, answering phone calls and requests from guests, assisting in finding the lost luggage, filing and resolving the guests complaints.
SEPTEMBER 2018 – APRIL 2019 “COCOON MADIVES RESORT”, MALDIVES
Position held: Guest Relation Officer
Responsibilities: Assisting the guests of the resort with any inquiries or issue, making check-in and check-out pocedure, providing the full language assistance and support for the russian and german speaking guests, giving explanation to the guests about all the island facilities and offers, preparing all the necessary operation-related documents and reports, fullfilling any other work related duties, collecting daily guests feedback.
MARCH 2018 – AUGUST 2018 “REETHI BEACH RESORT “, MALDIVES
Position held: Reservations Assistant
Responsibilities: Processing online and tour-operator reservations, booking changes and cancellations into the system, sending reservation confirmations, blocking rooms with special requirements, answering all tour operator and guest inquiries through email and by phone, preparing and sending the daily reports, monitoring and processing advance deposits, identifying the regular and repeater customers to develop the loyalty, making arrangements for customer travel programs.
JANUARY 2016 – JANUARY 2018 “ PRINCESS CRUISES LTD” , USA
Position held: Guest Relation Officer (Junior Assistant Purser)
Responsibilities: Handling different financial and cashiering duties onboard the cruise ship, providing the guests any information about the cruise facilities onboard, answering phone calls, handling and resolving any guest issue, assisting the guests with different inquiries, preparing various types and paperwork concerning guest departure and arrival operation
SEPTEMBER 2014 – DECEMBER 2015 “ GOLDEN TULIP AL JAZIRA RESORT ABU DHABI” , UAE
Position held: Guest Relation Officer
Responsibilities: Collecting daily guest comments, updating information on web-sites, room arrival inspection, round inspection, making translations, handling guest complaints and issues, making check-in & check-out process, handling cashiering, arranging transportation requests & schedule, answering phone calls, preparing VIP orders
DECEMBER 2013 – AUGUST 2014 - “ MILLENNIUM AIRPORT HOTEL DUBAI”, UAE
Position held: Airport Representative
Responsibilities: Welcoming the guests, assisting the guests with the transportation, selling the hotel rooms to passengers, assisting the passengers in different issues, providing the information regarding airport and hotel facilities
FEBRUARY 2013 – OCTOBER 2013 “LAGUNA VISTA BEACH RESORT”, SHARM EL SHEIKH, EGYPT
Position held: Guest Relation Officer
Responsibilities: Daily guest feedback, guest comments, answering the phone, hotel orientations, daily arrival room inspection, making VIP orders, birthday letters, courtesy calls, translation and analysis of guest comments from web-site, daily reports, weekly questionaries.
NOVEMBER 2011 – DECEMBER 2012 “RESTA REEF RESORT”, MARSA ALAM, EGYPT
Position held: Guest Service Agent, Guest Relation Officer
Responsibilities: Making check-in and check-out process, solving the guest complaints, daily guest feedback, answering the phone, making cashiering, translation and analysis of guest comments from web-site, answering e-mails, making VIP orders, courtesy calls, daily room inspection arrival, daily reception and Guest relation reports, making guest profiles in Fidelio system, making hotel orientations
DECEMBER 2010 – NOVEMBER 2011 “MERCURE DAHAB BAY VIEW RESORT”, EGYPT
Position held: Guest Relation Officer
Responsibilities: Making check-in, check-out, cashiering process, ordering welcome drink and escorting guests to the room, making daily room inspection for arrival, preparing Birthday cakes and Birthday letters, daily guest feedback, complaints, helping guests, courtesy call, making guests profiles in Opera system, answering the phone, hotel orientations
COMPUTER SKILLS: MS Office, Fidelio, Opera, Wishnet, Word, Shipstar, Excel, Microsoft Outlook, Spabooker, IDS