Lviv, Ukraine

E-mail: **********************

Phone: Показать контакты

WORK
EXPERIENCE

Austrian Airlines

January, 2018 — Present

Format-Zahid

October, 2014 — December,

2017

ECO-Lviv

November, 2013 — September,

2014

Air Customer Care Representative
Duties:
- refund / revalidation of tickets;
- additional services;
- data changes in bookings;
- information about flight schedule / ticket prices;
- selection of best possible itinerary taking into account customer preferences;
- leading of data base, data processing;
- coordination and communication to colleagues from different departments;
- observe quality, quantity and discipline goals;
- keeping confidentiality of valuable information;
- active input into team productivity.

Project manager
Sales regions - Western and Central Ukraine
Duties:
- selling printing services and controlling the timeliness of their implementation;
- looking for potential customers including business meetings and business trips;
- organizing production material supply (controlling and coordinating order delivery,
looking for potential suppliers and working actively with the current base);
- solving conflict situations that arise in the process of selling printing products and their
delivery to customers;
- planning and coordinating the work of employees regarding the manufacture of
printing products.
Achievements:
- expanded customer base;
- expanded supplier base;
- increased sales volume;
- designed service tariffs to increase the company's profit;
- developed the basis for the formation of the logistics system.

Sales manager
Sales regions - East, South and Central Ukraine
Duties:
- planning and coordinating sales activities;
- conducting customer marketing research, making business offers;
- creating connections with business partners, ensuring the timely execution of
counterparties obligations, controlling the timely shipment of finished products in

Dmytro Ivanovych

Dmytro Ivanovych

1

MTS (now Vodafone)

June, 2012 — September, 2012

accordance with concluded contracts;
- taking measures to ensure the timely flow of funds for the sold products.
Achievements:
- expanded customer base;
- increased sales volume.

Customer service specialist
Duties:
- providing consultancy services to existing and potential subscribers by telephone;
- reviewing and processing customer complaints;
- recording incoming and outgoing calls, filling out basic information on calls.

QUALIFICATIONS

- conducting negotiation;
- project management / planning / and coordination;
- organizational skills;
- teamwork;
- Amadeus. Adobe Photoshop, Corel DRAW, 1C, MS Office, Trello, Google Docs

EDUCATION

Economics of enterprise

September, 2008 — June, 2013

Lviv Polytechnic National University
Master degree

INTERESTS

photo / soccer / gym / travelling / charity

ADDITIONAL
INFORMATION

Українська - рідна, Русский - второй язык, English - intermediate.
September ******************* - learning English at foreign languages school "Green
Forest".
Driving license - category A / B.

Dmytro Ivanovych

2