Resume Translator

Professional skills

• Business
• CIPA
• English
• German
• Initiative
• Management
• MS Office
• OOP
• Organizational skills
• RSpec
• Sales
• Support
• Searching
• Translator
• Sales manager
• AutoCAD
• Promo
• Database
• Manager
• Planning

Original text

Education:

1998 - 2003 – Gorlovka State Pedagogical Institute for Foreign Languages, Faculty of Translation

Qualification: Translator and Teacher of German and English

Experience:

2019 -2021 – Customer care manager and Sales Manager in Eyspro BPO

• customer care

• work with regular and perspective customers

• commercial correspondence

• coordination of goods delivery

2019 – Sales Manager in Grafit Holding

• search of new clients, sale of the products

• work with regular and perspective customers

• commercial correspondence

• coordination of goods delivery

2018 – 2019 – Sales Manager in UA-Media

• sale of the products to the clients registered on the website

• work with regular and perspective customers

• commercial correspondence

2017-2018 – Sales Manager in Call-Center

• search of new clients, sale of the products

• work with regular and perspective customers

• commercial correspondence

• coordination of goods delivery

2016 – 2018 – Translator in Translation Agencies

2012 - 2015 – Logistics Claims Specialist - Logistics Department of Porsche Ukraine LLC, Kyiv,

Ukraine

Responsibilities:

• overall management and coordination of complete claims examination cycle;

• coordination of activities aimed to claims settlement of dealers, cooperation with Sales and Service

• Departments on the issues of damages and defects;

• processing and control of claims lodged to carriers;

• close cooperation with a representative of manufacturer on issues of indemnity;

• monthly claims settlement, correction/harmonization of rejected claims, dispute settlement,

• preparation of official documents for claims adjustment;

• damage analysis of vehicles being transported;

• analysis of claims processed and development of actions aimed at their number reduction;

• reporting on a monthly basis;

• further training of dealers on the issues of claim lodging;

• developing of Claim Settlement Regulations;

• providing briefing of delivery acceptance, loading and unloading of vehicles

2011 - 2012 - Disponent - Sales Department Audi of Porsche Ukraine LLC, Kyiv, Ukraine

Responsibilities:

• planning and ordering cars in production in importer system, production control;

• making changes of orders and system updating;

• updating of price lists and cars sales programs;

• supply control;

• advanced and available stock maintaining;

• following cars transportation from the factory;

• reporting activities within the company and brand as a whole;

• analytics: sales, transit and production of new cars

2008 – 2011 – Office Manager of Porsche Ukraine LLC, Kyiv, Ukraine

Responsibilities:

• help to exercise full cycle of operational process work of the department in accordance to corporate

• rules on organization;

• office related tasks, including but not limited to: organizing files and office, scheduling,

• internal/external correspondence & reporting, wide array of administrative matters;

• search and analysis of information necessary for the chief;

• handle phone calls from clients, electronically file client statements, correspondence;

• ordering, stocking and inventory management of office;

• billing of information services for dealerships and payment control;

• organization of business trips, meetings and negotiations, visa support (booking/tickets/taxi

• order/visa, advance reports);

• dealer conferences organization;

• translations

2006 – 2008 – coordinator, translator – Linguistic Centre Vsih mov na Podoli, Kyiv, Ukraine

Responsibilities:

• order deadline and cost calculation;

• work coordination of performers - tracking the status of compliance with deadlines by translators

• and editors;

• payments and benefits control;

• monitoring of translation market and searching for new partners and customers;

• preparation and conclusion of contracts with partners and customers;

• maintaining a database of translators, customer base, reporting;

• participation in promotional events;

• translations and notarial certification

2004 – 2006 – Sales Manager of bread making equipment - PE Suzirya, Kyiv, Ukraine

Responsibilities:

• processing of business proposals, invoices, specifications;

• working with certification bodies;

• project documentation drafting of industrial premises, equipment placement in accordance with the

• rules;

• development of technical documentation;

• translation of manuals, advertising and technical documentation;

• study and analysis of bakery equipment market;

• search and attraction of new clients, negotiations, conclusion of supply contracts;

• preparation and participation in tenders;

• participation in exhibitions

Additional skills: advanced user of office equipment and PC: MS Office, AutoCad, 1C, numerous programs

of Volkswagen Group

Personality: analytical thinking, organizational skills, ability to learn quickly, initiative, responsibility,

personal leadership, activity.