Resume Supervisor

FULL NAME
Victoria *******

MAILING ADDRESS
vika*******@gmail.com

TELEPHONE NUMBERS
Show contacts

EDUCATION
High School #3, Kropivnitskij, **********
Volodymyr Vynnychenko Central State Pedagogical University, Kropivnitskij, Language &
Literature, Pedagogics, Master's, **************39 hours

WORK EXPERIENCE
Guest Service Supervisor
Duties: book for the client's request hotel/car/flight ticket in the system; check the required
documents for the Immigration control; train new Guest services department personnel; answer
letters of inquiry regarding rates and availability; responsible for cash handling including float and
banking; using information available, plan and control both the preparation of future shifts and
effective communication to the team; be flexible at all times to cover the unexpected needs; know
all safety and understand emergency procedures and how to act upon them; understands accident
prevention policies; assist in translation (complaints, medical, emergency); participate during
check-in; make the public announcements.
Employers name and address: MSC, Worldwide.
Supervisor's name and telephone number: Laura Petzer, **********5010.
Starting and ending dates (month and year): 09.20************

Guest Service Agent
Duties; performed translation and interpretation duties from English into
Russian/Ukrainian/German, including written texts, localization and live speaking presentations;
arrange translation during corporate meetings to allow German/Russian/Ukrainian audience
members to take part in English-language events; translate medical and legal documents, news
articles, and corporate reports; uphold confidentiality policy when translating personal and
company's materials; provide interpretation services as needed by corporate clients; make the public
announcements (German/Russian/Ukrainian/English), check-in duties ( register passenger in the
system, check documents for needed visas as required); handle luggage duties; lost and found; cash
flow duties; work in complaint system.
Employers name and address: MSC, Worldwide.
Supervisor's name and telephone number: Laura Petzer, **********5010.
Starting and ending dates (month and year): 09.20************

OTHER QUALIFICATIONS
Job-related training courses
STCW, SP **************13.
Crowd Management & Human Behavior, 1***************014.

Job-related skills
Word, Excel, Fidelio, Micros, microphone.

Other languages
Russian – fluent;
Ukrainian – fluent;
German – advanced;
English – advanced;
Italian – intermediate.