Resume Customer Service Representative

Professional skills

• Business
• English
• HR
• Support
• DBA
• Marketing
• Negotiating
• RDS
• SSIS
• NIST
• GIS
• Logistics
• ORM
• Turkish

Original text

***** SIMSIR

Tel: +9************9

E-Mail: Show contacts (mailto: Show contacts )

M. Kemal Bulv. No: 801/13 Konak - Izmir / Turkey

EDUCATION

University of Hertfordshire 2006 – 2008

Postgraduate in Marketing

Izmir University of Economics 2001 – 2005

Bachelors in Business Administration

WORK EXPERIENCE

Kultur Printing & Packaging Co.

Customer Service Repre***************** –

• -.Receiving orders from the customers and identifying the printing solutions that suit the needs of the customers.

• -.Analyzing the needs of the customers face to face, on phone or by e-mail.

• -.Preparing and presenting offers to the customers.

• -.Providing information to the customers regarding the production, delivery and payment processes and providing technical assistance regarding the products.

• -.Contacting potential domestic and foreign customers through phone and email.

Maersk Line

Customer Service Control ************* – 01/2018

(1 year contracted)

• -.Contacting customers and updating their information in the systems.

• -.Keeping in contact with global offices continuously and providing feedback regarding the customer data.

• -.Providing constant support and assistance to global offices regarding the customer data.

• -.Being in charge of data quality assurance and maintenance in the customer data base.

Kultur Printing & Packaging Co.

Customer Service Repre***************** – 02/2017

• -.Receiving orders from the customers and identifying the printing solutions that suit the needs of the customers.

• -.Analyzing the needs of the customers face to face, on phone or by e-mail.

• -.Preparing and presenting offers to the customers.

• -.Providing information to the customers regarding the production, delivery and payment processes and providing technical assistance regarding the products.

• -.Contacting potential domestic and foreign customers through phone and email.

Mopak Pulp and Paper Co.

Export Operations *************** – 03/2011

• -.Dealing with export operations in coordination with the production department and logistics companies, and organizing the shipment.

• -.Providing customer support to the new customers regarding their inquiries by email and phone, and providing information regarding the company and the products.

• -.Negotiating with the logistics companies regarding the rates and services, and reporting to the department chief.

LANGUAGE SKILLS

Turkish (Native)

English (Fluent)

INTERESTS

Traveling, fitness, listening to music.