Resume Customer Service

Curriculum Vitae

Personal Details

Name: Alberto J ****

Address: Atanas Moskov Street, Building ************, Apart. 67 • Mladost 4 • Postal Code 1715

• Sofia • Bulgaria

Email:

********************** (mailto:**********************)

Mobile: (+ Show contacts

Nationality: Portuguese

Education

2004-2012:

PhD in Contemporary History, Universidade Nova de Lisboa (FCSH), Lisbon,

Portugal

1996-2000:

Master’s degree in History of 19

th

and 20

th

centuries, Universidade Nova de

Lisboa (FCSH), Lisbon, Portugal

1992-1996:

Bachelor’s degree in History, Variant of Art History, Universidade Nova de Lisboa

(FCSH), Lisbon, Portugal

Work Experience

2016-2018

Customer Service Representative (Concentrix - Xerox Account) • Sofia •

Bulgaria

Main responsibilities:

- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a

positive experience to the customers; provide hardware and software telephone support with a

goal to meet set targets consistently; escalate calls that cannot be resolved locally, as

appropriate; contribute positively towards the achievment of performance targets in all aspects 

of the team's activities; ensure through team work that all Service Level Agreements are met 

consistently.

2008-2015 

Assistant Researcher of Contemporary History Institute • Lisbon • Portugal 

Main responsibilities: 

- Carrying out research; writing and presenting reports; publishing articles and reviews; 

presentations about research project results in scientific meetings (conferences, seminars and 

workshops). 

2004-2007 PhD fellow of FCT - Foundation for Science and Technology • Lisbon • Portugal

Main responsibilities: 

- Carrying out of tasks in strict compliance with the agreed plan under the supervision of a 

scientific advisor as well as under the monitoring and oversight of the host and funding 

institutions. 

1997-2004 

High School History Teacher • Peniche • Portugal 

Main responsibilities: 

- To teach History classes to a student’s of varying ages and learning abilities; keep appropriate 

records of students; complete student reports in line with school policy; to plan lessons and 

classes in detail, incorporating several techniques and strategies to suit different learning styles 

and capabilities; carry out established curriculum and implemented activities to meet high 

academic standards; maintain an accurate register of attendance and do everything possible to 

encourage good attendance.

Computer skills 

- Extensive experience with the Windows and Linux operating systems 

- Professional experience with SAP software (XSAP and ESAP)

- Very competent with Microsoft Office (Word, Excel and PowerPoint) 

Technical Skills 

- Certificate of Pedagogical Skills 

- Expert in advanced methods of data analysis 

- Proficient in the use of statistical sources in the analysis of contemporary social issues 

- Ability to present and to organize large amounts of information 

- Technical and creative writing 

Language Skills

- Portuguese: native language 

- English: fluent 

- Spanish: intermediate 

Additional Information

Published Books: 

- The Chamber of Peers and the Second Historic Government, 1860-***************

- The Chamber of Peers in the Age of the Great Political Reforms, 1870-***************