Resume Crew

Professional skills

• CIPA
• Compass
• English
• English Fluent
• HR
• iOS
• Lua
• Management
• OOP
• Product management
• R-Keeper
• Russian
• Sales
• Scala
• Strategy
• Support
• Ukrainian
• SOLID
• Promo
• Database

Original text

Cover Letter

I am a self-motivated individual that believes that anything can be done through hard work. I also believe that dreams are milestones that inspire us to reach our goals. I have a strong personality that also walk hand in hand with compassion and respect for others. I love challenges and the feeling it provides when harvesting the fruits of your hard work. I love working with people as they teach us different levels of communication. I am energetic and have an open personality which I believe make people feel at ease in my presence. I have no problem in handling difficult situations as I try to analyse the different scenarios and outcome before I make a choice. I believe that I am an asset for any employer. I am hard working and like to do more than is expected of me.

Education ZNTU 2007-2012

(Zaporozhye National Technical University)

Degree: Bachelor’s Degree

Occupation: Management Organization and Administration

Experience

Ramada hotel, Abu Dhabi, UAE July 2017- present time

Executive Guest Relations Officer

• .Review arrival lists to welcome guests

• .Set and achieve sales, loyal program and profit targets

• .Carry out inspections of property and services

• .Attend to special guests (e.g. VIPs) and answer their inquiries

• .Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

• .Provide information about amenities, area and venues and promote services

• .Dealing with enquiries and complaints, monitoring the level of customer service;

• .Anticipate guest needs and build rapport with customers

• .Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

• .Address customer complaints and escalate to Front Office Director when needed

• .Record information in the logbook daily

Ensure compliance with health and quality standards

“GN Anjelico Fashion LLC”, Dubai, UAE July 2016 – April 2017

SUPERVISOR

• .Provide weekly team trainings, sales techniques, scheduling for staff;

• .Assisting the Manager in organizing, planning and implementing the strategy;

• .Communicate with customers and evaluate their needs and specifications;

• .Dealing with enquiries and complaints, monitoring the level of customer service;

• .Maintains inventory by checking merchandise to determine inventory levels, anticipating customer demands;

• .Product management including ordering, receiving, price changing, handling damaged products and returns;

• .Managing financial transactions, handling cash and maintaining financial reports.

“The Kooples and Sandro”, Dubai, UAE Aug ***************

SALES EXECUTIVE

• .Representing the store in a professional and positive manner;

• .Assessing customer needs, presenting solutions and closing sales;

• .Achieving personal and team targets;

• .Goods merchandizing as per the company’s policy;

• .Participating in physical inventory counts;

• .Building relationship with customers and updating database;

• .Maintaining general cleanliness and visual displays in the shop.

“Fuego” Mexican Restaurant, Dubai, UAE Dec ***************

HOSTESS

• .Greet guests with “wow smile”, confident eye contact, seat them and present menus

• .Table reservations for banquets and other events;

• .Maximize revenue and increase average spend per person through up selling, suggestive selling and high customer service standards;

• .Maintain personal grooming as per the company standards;

• .Maintain hygiene standards and general cleanliness on the work station;

“Southern Industrial Company” LLC, Ukraine May ***************

Personal Assistant of CEO

• .Making travel arrangements and managing daily meetings;

• .Briefing the CEO on the agenda before every meeting;

• .Participation in the negotiations, attending the meeting if the CEO is absent;

• .Replying to all the correspondence and enquiries that comes to the CEO;

• .Acting as a bridge between management and CEO;

• .Interpreting, travelling and participation in international exhibitions;

• .Preparation of expense and other consolidated reports;

• .Perform other duties as assigned by CEO.

“Southern Industrial Company” LLC, Ukraine Aug ***************

Administrative Office Assistant

• .Meeting and greeting visitors and providing them with refreshments;

• .Handling telephone calls, correspondence and enquiries coming into the office;

• .Coordinating appointments and travel arrangements for senior managers;

• .Monitoring office stationary and then ordering supplies when stocks are low;

• .Organizing courier pick-ups;

• .Overseeing the smooth and efficient running of all aspects of the office;

• .Performing other variety of general office support duties.

Certificates “Overcoming Sales Objections” – 2015

“Sales Techniques, Tools & Negotiations” – 2015

“Advanced Executive Personal Assistant” – 2012

“Wyndham Rewards (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjD1u_k6OPYAhWH_iwKHZETBPwQFgg6MAI&url=https%3A%2F%2Fwww.wyndhamrewards.com%2Ftrec%2Fconsumer%2FconsumerEnroll.action%3Fvariant&usg=AOvVaw34URxGNelBiP1Yd1PI0H3V)Program (https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjD1u_k6OPYAhWH_iwKHZETBPwQFgg6MAI&url=https%3A%2F%2Fwww.wyndhamrewards.com%2Ftrec%2Fconsumer%2FconsumerEnroll.action%3Fvariant&usg=AOvVaw34URxGNelBiP1Yd1PI0H3V)” - 2017

Skills Computer skills:

MC Office (Advanced), Omega Software, 1C, Opera, R-keeper

Language English – Fluent

Russian – Native

Ukrainian – Native

References Available upon request